The System Administrator will provide onsite and remote IT support, handle system updates, troubleshoot various technical issues, and serve as an escalation point.
Job Description:
Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator I. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Job Responsibilities:This role is expected to be able to resolve the following technical issues with little or no assistance:
- Workstation operating system issues of any kind.
- Printer issues of any kind.
- Standard business application (Office, etc.) issues of any kind.
- Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
- Server issues of any kind.
- Basic and intermediate networking issues.
- Escalation point for technicians
- W we leave to work full-time on-site, either at the company office or client location as required.
- Experience with Windows and Mac OS troubleshooting.
- Experience with Server 2012 to 2022.
- Experience with VMWare and Hyper V Virtualization.
- Experience supporting M365 and Azure.
- Minimum of three years experience in IT Support or a similar role.
- Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
- Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
- Experience with Managed Service Providers (MSPs) is highly desirable.
- Active Server Certifications are preferred.
- Valid driver's license, vehicle insurance, and access to a vehicle for client visits.
- First-touch closed: Each ticket that is completed with only one time entry contributes to this number
- Utilization: The percentage of time that you are on the clock and billing time to client tickets
- CSAT: Scores filled out by clients using the rating system in tickets
Pay rate ranges from $35.97/hour up to $46.24/hour and may vary by experience and location.
Benefits:
- Medical Insurance Plan
- Dental & Vision
- Life Insurance
- Disability Coverage
- Paid Time Off (starts at 15 days per year)
- Maternity/Paternity Leave
- Paid US Holiday
- Retirement Plan
- Salary Advancement/Loan
- Health & Wellness Program
- Company-paid training and certification
- Supplemental Life Insurance (Employee-paid)
- Supplemental Health Plans (Employee-paid)
You have the option to speed up your application process by following the two-step approach below or simply Submit Application by filling out the form (Apply for This Job). Then, someone from our team will reach out to you as soon as possible:
Step 1: Please go to this link for a short technical quiz: PRE-EMPLOYMENT ASSESSMENT
Step 2: Complete this pre-recorded video interview: PRE-RECORDED VIDEO INTERVIEW
Top Skills
Active Directory
Azure
Hyper V
M365
macOS
Server 2012
Server 2022
VMware
Windows
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