IT Support Specialist

ABOUT THE ROLE

The IT Support Specialist is responsible for providing technical support to ensure the smooth and efficient operation of the organization's IT systems. The purpose of this role is to ensure that all technology-related issues are resolved in a timely manner, and that users are able to work effectively and efficiently with the IT systems and tools available to them. You will work closely with users across the organization to diagnose and troubleshoot technical issues, and provide guidance on the use of various hardware and software solutions. You will be responsible for monitoring and maintaining the organization's IT infrastructure, including servers, networks, and databases, to ensure that they are secure, reliable, and available.

We’re all about that in-person vibe—this role is 100% on-site! If you’re excited to work side-by-side with our team (or are ready to make the move), then you’re a perfect fit. If not, we kindly ask you to hold off on applying. Thanks for understanding and happy job hunting!

HOW YOU'LL BE REWARDED

• Base pay: $28.00 - $30.00 per hour (full-time, 40 hours per week)

WHAT YOU’LL DO

Help Desk & User Support:

• Provide day-to-day operational support for a wide range of desktops, laptops, tablets, printers, software, and cloud-based phone systems.
• Troubleshoot and resolve trouble tickets related to technical difficulties with hardware and software.
• Create end user documentation for troubleshooting guides for common issues or scenarios.

Onboarding & Offboarding:

• Process new hires, employee changes and separations including network and user account creations/modifications and coordination of equipment configuration and installation.

Systems & Network Support:

• Proactively monitor network usage and performance, and resolve any networking issues to prevent downtime.
• Implement backup and recovery services.
• Strong understanding of TCP/IP, DNS, and other related networking tools and concepts.

Infrastructure & Equipment Management:

• Coordinate the disassembly and reinstallation of IT equipment in support of office relocations and new buildings/locations.
• Maintain and update hardware asset inventory using company tracking software.

Strategic & Administrative Support:

• Help drive the strategy and roadmaps for support services, service desk, and desktop support.
• Perform other essential job functions as required or assigned.

WHAT YOU’LL NEED TO HAVE

• Experience in software and hardware troubleshooting in a Help Desk or IT Support role.
• Experience in Google Workspace, Microsoft 365, and other cloud-based applications.
• Experience administering and supporting Slack and SharePoint.
• Expertise of Windows Operating Systems.
• Proficient knowledge of Google Workspace Admin Console.
• Strong organizational, analytical, and problem-solving skills.
• Possess excellent verbal and written communication skills to work effectively with technical and non-technical personnel at various levels in the organization.
• Strong customer service skills.
• Ability and willingness to thrive in a fast-paced environment and able to adapt to changes.
• Ability and willingness to work irregular hours as needed to complete projects.

We understand potential comes in many forms. Even if you don’t check every box, we still encourage you to apply; we consider all qualified candidates.