IT Support Specialist

About the teamThe Zillow End-User Support team delivers IT support to all internal employees, ensuring a best-in-class customer experience. We leverage modern tools and platforms—including SCCM, JAMF, ServiceNow, Slack, Okta, Office365, VPN, and Zoom—to support our colleagues. Our team is dedicated to driving improvements by focusing on process and operational efficiencies, helping Zillow employees stay productive and connected.

About the role

As an IT Support Specialist, you will play a key role in supporting Zillow’s internal technology environment. Your work will directly impact the productivity and satisfaction of our employees by ensuring seamless access to the tools and systems they need. You’ll have the opportunity to solve a variety of technical challenges, contribute to process improvements, and help shape the employee experience at Zillow.

As an IT Support Specialist, You Will Get To:

• Efficiently identify and resolve hardware, software, connectivity, and IT service issues for users.

• Troubleshoot and support enterprise systems and applications, including Active Directory, Office365, SalesForce, Okta, ServiceNow, and G-Suite.

• Manage and support device management tools such as Intune (Windows) and JAMF (Mac).

• Assist with Microsoft Exchange and Office365 tasks, including mailbox issues, distribution lists, and shared resources.

• Set up, monitor, and troubleshoot audio-visual systems for meetings, events, and conference rooms.

• Create and maintain clear process documentation for IT procedures.

• Demonstrate excellent communication skills and attention to detail in all interactions.

• Occasionally travel to support partner offices as needed.

This role has been categorized as an Office position. “Office” employees regularly work at an existing ZG corporate office for approximately 80 to 100 percent of their time each month. Employees must live within reasonable commuting distance of their designated ZG office. ZG has not defined a reasonable distance, and expects employees will use judgment in determining this for themselves and understand the implications re: time commitment and cost of daily commute.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $28.70 - $45.90 hourly. This base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

• 2+ years of IT experience, preferably in a support or service desk environment.

• Strong customer service skills and a collaborative team mindset.

• Familiarity with Active Directory, Microsoft Exchange, telephony systems, basic networking, and service desk operations.

• Experience with enterprise device management tools (e.g., Intune, JAMF) and ticketing systems (e.g., ServiceNow).

• Skilled at explaining technical concepts to both technical and non-technical users.

• Excellent verbal and written communication skills, with high attention to detail.

• Ability to adapt and support multiple priorities, including occasional travel to partner offices.

• Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.