Restaurant365
Helping restaurants thrive!
Irvine, CA, USA
Remote

IT Support Specialist

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Employer Provided Salary: $30-$41 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!


As an IT Support Specialist at Restaurant365, you will play a crucial role in providing front-line technical support, troubleshooting, and maintenance of our internal IT systems. The IT Support Specialist will work closely with end-users to resolve IT issues, optimize system performance, and ensure the security and reliability of the organization’s internal IT infrastructure. 

How you'll add value:

  • End-user Support: Provide technical assistance to end-users, both remotely and on-site, to address and resolve hardware, software, and connectivity issues. 
  • Troubleshooting: Diagnose and troubleshoot hardware and software problems, including desktops, laptops, printers, and mobile devices. Resolve issues related to operating systems, applications, and network connectivity. 
  • Hardware and Software Maintenance: Perform routine maintenance and updates on IT systems and equipment. Install, configure, and upgrade hardware and software as necessary. 
  • Network Support: Assist with network-related tasks, including setting up and maintaining user accounts, resolving connectivity issues, and ensuring network security. 
  • Security and Compliance: Maintain and enforce security protocols, ensuring data integrity, confidentiality, and compliance with relevant regulations. Implement and maintain backup and disaster recovery strategies. 
  • Documentation: Keep detailed records on helpdesk tickets, troubleshooting steps, and solutions provided. Create and update documentation for IT processes and procedures as needed. 
  • User Training: Provide training to end-users on IT systems, software applications, and best practices for data security during new hire orientation. 

What you'll need to be successful in this role:

  • Bachelor's degree in Information Technology, or an equally relevant field, or an equivalent combination of higher education and relevant work experience.
  • Industry certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent will be considered in lieu of a college degree.
  • 1+ year experience providing end-user technical support is required.
  • Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues of Windows PCs, Apple macOS devices, mobile devices, and A/V equipment efficiently.
  • Knowledge of corporate security guidelines, authorization procedures, and staff onboarding/offboarding operations.
  • Proficiency in Microsoft 365 applications and administration is preferred, including user management, security configurations, and application deployment.
  • Familiarity with Microsoft Entra (Azure Active Directory) Administration.
  • Excellent verbal and written communication skills to effectively assist end-users and document technical procedures inside of internal helpdesk ticketing system.
  • A customer-centric mindset with the ability to patiently communicate technical concepts to non-technical individuals.
  • Understanding of enterprise MDM solutions such as Microsoft Intune and Jamf Pro.
  • Flexibility to work outside of regular business hours when necessary to accommodate urgent support requests.
  • Experience in any of the following systems are preferred: Freshservice, Slack, Atlassian, Monday.com, Torii, Mimecast.
  • Occasional travel may be required.

R365 Team Member Benefits & Compensation

  • This position has a salary range of $29.80-$40.86 per hour. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
  • Comprehensive medical benefits, 100% paid for employee
  • 401k + matching
  • Equity Option Grant
  • Unlimited PTO + Company holidays
  • Wellness initiatives

  • #BI-Remote

R365 is an Equal Opportunity Employer and we encourage all forward-thinkers who embrace change and possess a positive attitude to apply.

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What are Restaurant365 Perks + Benefits

Restaurant365 Benefits Overview

Competitive compensation package
Comprehensive medical benefits
R365 pays 100% of the premium for medical, dental, and vision insurance for employees
401k + matching
Team member stock options
Flexible PTO + Company holidays
Wellness initiatives
Philanthropy events

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
President's club
Employee awards
Flexible work schedule
Remote work program
Diversity
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Company sponsored family events
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Meditation space
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training

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