IT Support Specialist

Description

SUMMARY

The role of the IT Specialist is to provide technical support and assistance for a variety of information technology assets & systems, including Account management, PC’s, printers, servers, applications, cell phones

KEY RESPONSIBILITIES

• Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
• Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
• Improves knowledge base by writing and maintaining documentation.
• Participates in development of client training programs by identifying learning issues and recommending instructional language.
• Avoids legal challenges by monitoring compliance with service agreements.
• Improves system performance by identifying problems and recommending changes.
• Accomplishes information systems and organization mission by completing related results as needed.
• Travel to remote sites on a rotational basis to provide excellent support solutions to business needs (including after hours or as needed)
• Other duties as assigned.
• Provide on-call support as needed (including after hours)

REQUIREMENTS/QUALIFICATIONS

Education:

• High School Diploma or Equivalent Required 

Experience

• AD management - user creation/termination, group management, password resets, etc
• M365 admin
• SIP based phone systems
• Citrix Cloud/Netscaler
• Application management - M365, Adobe, Autocad LT, ArtiosCAD
• Experience with M365 suite
• CompTIA A+ cert, Sec+ cert, Net+, M365 certs preferred 
• Ability to utilize remote access

SPECIFIC KNOWLEDGE, SKILLS OR ABILITIES

• Strong written and oral communication. 
• Organization and attention to detail. 
• Analytical and problem-solving skills. 
• Time management. 
• Systems analysis. 
• Mathematical and deductive reasoning. 
• Critical thinking. 

PHYSICAL DEMANDS/WORK ENVIRONMENT 

The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job with or without reasonable accommodation.

The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job.

Physical Requirements:

• Sit and stand as needed.
• May require walking on a level surface for periods throughout the day.
• Reaching above shoulders, below waist and lifting as required to file documents or store materials. 
• Lifting to 25 lbs.

Work Environment:

• Typical office setting 
• May require you to enter a manufacturing environment that requires proper PPE including safety shoes, safety glasses and hearing protection. 
• Manufacturing environment may be loud, hot/cold depending on season

Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions.

Welch Packaging is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran.