IT Support Specialist

Description

 Job Purpose

Skorpios Technologies, Inc. is seeking an IT Support Specialist to provide day-to-day technical support to employees across office and manufacturing environments. This role is responsible for troubleshooting hardware and software issues, supporting end users, and ensuring reliable operation of IT systems.

This is an excellent opportunity for someone early in their IT career or with a few years of experience who is looking to grow in a hands-on, fast-paced environment.

Responsibilities

· Provide first-line technical support for desktops, laptops, mobile devices, and peripherals

· Respond to and resolve help desk tickets in a timely and professional manner

· Set up and configure new user accounts, hardware, and software

· Install, upgrade, and troubleshoot Windows and Mac operating systems

· Support Microsoft 365 applications (Outlook, Teams, OneDrive, etc.)

· Assist with basic network troubleshooting (connectivity, printers, Wi-Fi issues)

· Maintain accurate documentation of issues, resolutions, and system configurations

· Support onboarding and offboarding of employees (equipment setup, access provisioning)

·  Escalate more complex issues to senior IT staff or vendors as needed

· Assist with inventory tracking and asset management of IT equipment

· Provide on-site support in office and manufacturing environments, including cleanroom areas as needed

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the job. Duties, responsibilities, and activities may change at any time with or without notice at the discretion of the company. 

Requirements

 Required Education and Experience

Education

· Associate’s or Bachelor’s degree in Information Technology or related field preferred

· Equivalent combination of education, certifications, and relevant experience will be considered

Experience

· 1–5 years of IT support, help desk, or desktop support experience

· Experience supporting end users in a professional environment preferred

Skills/Knowledge/Abilities:

· Basic knowledge of Windows and Mac operating systems

· Familiarity with Microsoft 365 and user account management

· Understanding of basic networking concepts (IP, DNS, Wi-Fi)

·  Strong troubleshooting and problem-solving skills

·  Excellent communication and customer service skills

·  Ability to manage multiple tasks and prioritize effectively

·  Ability to work independently and as part of a team

Travel Requirements

· Less than 10% anticipated

Why Skorpios?

At Skorpios, you will be at the forefront of the silicon photonics revolution. We offer the chance to work on truly disruptive technology that is changing how the world connects. You will be part of a team where technical excellence is celebrated and where your contributions have a direct impact on the success of our next-generation product lines. 

Skorpios offers an excellent benefits package which includes:

• Competitive Salary
• Medical
• Dental
• Vision
• 401(k)
• Company paid Life Insurance
• Company paid Disability
• Paid Holidays
• Paid Vacation
• Birthday Leave
• Gym Membership Discounts

Export Control / ITAR Statement: This position is located at a facility that operates under International Traffic in Arms Regulations (ITAR). All applicants must be 'U.S. persons' within the meaning of ITAR. ITAR defines a 'U.S. person' as a U.S. Citizen, U.S. Permanent Resident (i.e., 'Green Card Holder'), Political Asylee, or Refugee.

Skorpios Technologies, Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age (40 and over), physical or mental disability, medical condition, genetic information, marital status, military or veteran status, protected leave status, or any other characteristic protected by applicable federal, state, or local laws.

As a federal contractor, Skorpios Technologies, Inc. takes affirmative action to employ and advance in employment qualified minorities, women, protected veterans, and individuals with disabilities. We encourage all qualified candidates to apply.

Skorpios Technologies, Inc. is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at or [email protected]

Work Environment

Work is primarily performed in a temperature-controlled, open cubicle setting. Frequent interruptions and conversational noise can be expected. This role may also require occasional work in a manufacturing or cleanroom environment.

Work Authorization/Security Clearance Requirements

Authorization may be required to release covered technology to employees who are not U.S. citizens, U.S. nationals, lawful permanent residents, asylees, or refugees.

Compensation and Benefits

Skorpios embraces a Total Compensation philosophy that includes a base salary and eligibility for overtime for non-exempt roles.

We offer a comprehensive and competitive benefits package designed to support employee health, welfare, and retirement. Highlights include healthcare benefits, a 401(k) savings plan, and paid time off.

Expected salary range: $25.00 – $35.00 per hour, depending on qualifications and experience.

The actual starting rate will be determined based on role-related criteria, including educational qualifications or equivalent experience, relevant work history, and the skills required for the role.