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Overview
We are seeking a Technical Account Manager to lead the onboarding and support of new customers, ensuring a seamless transition to our POS system. In this role, you will oversee the implementation process, deliver hands-on training, and build strong relationships to enhance customer satisfaction and long-term retention.
Responsibilities
- Technical Implementation & Support – Oversee the installation, configuration, and troubleshooting of POS systems, ensuring smooth integration into restaurant operations. Assess networking needs, resolve connectivity issues, and provide on-site or remote technical support.
- Customer Onboarding & Training – Conduct on-site and remote training for restaurant owners and staff, guiding them through best practices for system usage. Empower users to manage daily operations efficiently while ensuring a seamless transition into the platform.
- Project & Relationship Management – Manage multiple customer onboarding projects simultaneously, tracking progress and ensuring timely completion. Serve as the primary point of contact, addressing concerns with professionalism and responsibility.
- Feedback Collection & Continuous Improvement – Actively gather and analyze customer feedback, identifying areas for improvement and collaborating with internal teams (Product, Sales, Customer Success) to enhance system performance and user experience.
- Cross-team Collaboration – Work closely with the Customer Success, Product, Service, and Sales teams to ensure smooth onboarding experiences, resolve customer pain points, and contribute to overall service excellence.
Requirements
- Bachelor’s degree preferred
- 3+ years in customer success, business operations, or restaurant management (e.g., Restaurant GM)
- 1+ years of experience using POS software in the service industry
- Strong project management, communication, and problem-solving skills
- Experience with Salesforce CRM (Preferred)
- Tech industry or SaaS experience (Preferred)
- Product or Project Management experience (Plus)
- Networking certifications (CCNA/CCNP) (Plus)
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
