IT Support Analyst

LCI Sales Fills Out – Sends to recruiter

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Req ID:

SOL - SOW _ Plant Support

Unique Identifier: i.e.…  BL98123; 3MMS 010119

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Job Title:

 IT Support Analyst - Plant

Posting Title

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Short JD:

 Provide IT Infrastructure support to plant employees and resources.

Brief one sentence description of req

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1st Candidate Deadline:

 ASAP

Date 1st candidate need to be submitted

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Location:

2724 Peck Rd, Monrovia, CA 91016

Assignment Location

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Pay Rate:

 $25 -$29  with full benefits

Range of pay (Low-High) W2/1099

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Req Type:

 SOW

Beeline; Manage Service; New Client, State

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Term Length:

 12 months – with extension

3, 6, 9, 12 month, Managed  Service (MS) Extended

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Primary Skills

 Desktop & server break fix

Required skills

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Secondary Skills

 Network support

Preferred skills

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Req Notes:

Specific details related to assignment; i.e.… recurring fill, special dates,

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Anticipated Start Date

ASAP

Date

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Anticipated Interviews Beginning

 ASAP

Date

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Acceptable Mode of Interview

Teams

P (Phone), IP (In Person), VC (Video Conference)

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Export Controlled?

No

Yes / No -  Is the position ‘deemed export” meaning it is export controlled?

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Job Description:

 Provide IT Infrastructure support to plant employees and resources. Gather client and problem information, troubleshoot and resolve when possible, or escalate quickly and accurately when appropriate.  .

Responsibilities:

Provide operational support and maximum uptime for plant related WINTEL & LINUX client Desktops, Handheld, Laptops, Process PC's, NetPC's, and Servers (File/Print, Process,  SQL, WTS) including associated OS(NT, W2K, XP, VISTA. WIN7) and software, Laserjet and Label (Zebra, Datamax, Other) printers, tethered network Switches, Routers, Firewalls, Phone systems and untethered Wireless access points and Intermec, Motorola, Symbol, LXE RF devices.

Gather/Capture client and problem information

Make use of technical skills, knowledge database and other ITRC resources to resolve problems and escalate problems appropriately

Assist in the creation/maintenance of documentation.

Assists end users in resolving hardware and software issues by fielding telephone calls, email communication, help desk tickets, diagnosing problems and performing troubleshooting activities. Documents, tracks and monitors the problem to facilitate a timely resolution. Relies on established guidelines and instructions to perform daily job functions. Applicant must have experience supporting Outlook, Windows, Word, Excel and other desktop applications. Works under immediate supervision.  Microsoft and CompTIA certifications are preferred.

Complete JD as presented by client