The IT Support Analyst provides Tier 1 and Tier 2 IT support, troubleshooting hardware, software, and networking issues. Responsibilities include managing IT tickets, aiding lab staff, and ensuring policy enforcement.
The IT Support Analyst plays a key role in ensuring consistent and effective IT support across Janux Therapeutics. As both a Tier 1 and Tier 2 resource, this individual will respond to and resolve user issues involving hardware, software, and connectivity. The role demands strong technical proficiency in Windows operating systems, Office 365 applications, endpoint device troubleshooting, and basic networking. Experience in biotech or lab-based environments is highly desirable, particularly in supporting scientists and laboratory workflows. This position will be essential to maintaining and enhancing user productivity, enforcing IT policy, and contributing to the reliable operation of enterprise systems under the guidance of the IT Manager.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Serve as the primary point of contact for day-to-day end-user IT support across the organization.
- Monitor, resolve, and respond to IT tickets using the Janux’s helpdesk platform, ensuring timely communication and resolutions.
- Diagnose, troubleshoot and resolve issues related to: Windows, laptops, desktops, printers, scanners, and lab-specific devices, Office 365 applications including Outlook, Teams, OneDrive, and SharePoint, and Basic networking (Wi-Fi, DNS, VPN, cabling).
- Collaborate with the IT Manager on continuous improvement initiatives and the enforcement of IT policies and procedures.
- Provide technical support to scientific staff for specialized lab software, instruments, and lab-based equipment integration.
- Set up, configure, and deploy employee workstations and associated peripherals.
- Support onboarding and offboarding processes, including account creation, equipment distribution, and access provisioning.
- Maintain and audit IT inventory and documentation.
- Support and troubleshoot on-site work environments, including peripheral hardware and audiovisual setups.
- Assist in the implementation and execution of IT standard operating procedures (SOPs), documenting technical procedures and following established protocols.
- Participate in on-call after-hour emergencies for IT support as needed.
- Other duties as assigned by the IT Manager.
EDUCATION, EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES
- 3+ years of IT support experience in a technical role, preferably within biotech, pharmaceutical, or medical device industries.
- At least 2 years of experience working with Microsoft Active Directory (Entra ID preferred) and Azure environments.
- Strong familiarity with helpdesk/ticketing systems (e.g., FreshService or equivalent) is required.
- Demonstrated expertise in IT infrastructure, cloud platforms, and network operations.
- Strong knowledge in PC hardware, cybersecurity, storage, and communications systems.
- Proven troubleshooting skills with Windows 10/11 and Microsoft 365 applications.
- Working knowledge of networking protocols including DHCP, DNS, IP addressing, and VPN.
- Comfortable supporting scientists with software, hardware, and IT systems tailored to lab environments.
- Exceptional customer service orientation and communication abilities; able to translate complex solutions into user-friendly language.
- Relevant certifications (CompTIA A+, Security+, Network+) are a strong plus.
- Must be available and willing to provide occasional after-hours on-call support for urgent IT issues.
- Must be able to move, transport, or position items weighing up to 50 pounds as part of routine job duties.
Job Type: Full-time
Benefits:
· 401K
· Medical insurance
· Dental insurance
· Vision insurance
· Supplemental disability insurance plans
· Flexible schedule
· Life insurance
· Flexible vacation
· Sick time
· Incentive stock option plan
· Relocation assistance
Schedule:
· Monday to Friday
Work authorization:
· United States (Required)
Additional Compensation:
· Annual targeted bonus X%
Work Location:
· On site (San Diego, CA)
EQUAL OPPORTUNITY EMPLOYER:
Janux Therapeutics, Inc. is an equal opportunity employer that is committed to providing a work environment free of harassment and discrimination based upon a protected category, as well as an environment free from retaliation for protected activity.
Notice to Recruiters and Third-Party Agencies
The Talent Acquisition team manages the recruitment and employment process for Janux. To protect the interests of all parties involved, Janux will only accept resumes from a recruiter once a fully-executed search agreement is in place. Agencies are hereby specifically directed not to contact Janux employees directly in an attempt to present candidates. Janux will consider any candidate for whom an Agency and/or Recruiter has submitted an unsolicited resume to have been referred, free of any charges or fees.
Top Skills
Active Directory
Azure
Dhcp
Dns
Freshservice
Office 365
Vpn
Windows
Similar Jobs
Artificial Intelligence • Fintech • Machine Learning • Social Impact • Software
The IT Support Analyst will manage help desk inquiries, support onboarding, provide training, and resolve tech issues while collaborating on IT projects.
Top Skills:
AtlassianGoogle SuiteJAMFJira Service DeskMerakiOktaSlackZoom
Artificial Intelligence • Internet of Things • Software • Automation
The IT Support Analyst provides local IT support, troubleshooting, and solutions for end users while maintaining effective communication and customer service.
Top Skills:
It Client HardwareMicrosoft Office ProductsMs Sccm
Fintech • HR Tech • Insurance • Consulting
Provide technical support by troubleshooting software and hardware issues, ensuring timely resolution and collaborating with engineering teams while maintaining records of incidents and requests.
Top Skills:
Desktop Operating SystemsIncident Management SystemSoftware
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
