The IT Specialist will support IT operations through troubleshooting, configuring systems, managing Atlassian tools, and providing technical assistance to users.
About Harbinger
Harbinger is an American commercial electric vehicle (EV) company on a mission to transform an industry starving for innovation. Harbinger’s best-in-class team of EV, battery, and drivetrain experts have pooled their deep experience to bring a first-of-its-kind EV platform to support the growing demand for medium-duty EVs and Hybrids. Harbinger: Familiar Form, Revolutionary Foundation.
Job Overview
We are looking for an IT Specialist to join our IT Operations Team at Harbinger Motors. We are a rapidly growing company with a dynamic team, seeking a versatile individual who can adapt to various roles and thrive in a fast-paced environment. The ideal candidate will be highly motivated with a strong eagerness to learn and grow.
What You’ll Do:
- Build and support several Atlassian products; Confluence, Jira, and Jira Service Management
- Provide technical support for desktops, laptops, printers, peripherals, and software
- Configure, patch, and harden company computers using endpoint management tools such as Jumpcloud.
- Respond to service requests and incidents in a professional manner while meeting the designated SLA.
- Install, configure, and upgrade desktop hardware and software components, including operating systems, drivers, and applications
- Develop and maintain detailed documentation of IT incidents, resolutions, knowledge base articles and guides to foster continuous improvement
- Transform manual process into scalable, automagic solutions that will grow as our company grows
- Maintain and update IT assets using inventory management tools
- Stay up-to-date on the latest IT trends and technologies
Who You Are:
- High school diploma or equivalent; Bachelor's degree in IT or related field
- 3-4 years of experience in a technical support role, preferably in a Helpdesk or Systems Administrator role
- Experience and well versed with all things Atlassian
- Experience with AV equipment; configuring sound mixers for optimal settings, microphones, speakers.
- Excellent customer service and communication skills, with the ability to explain technical concepts to non-technical users
- Strong problem-solving and troubleshooting skills, with attention to detail and accuracy
- Strong knowledge of Microsoft Windows operating systems (Windows 10/11) and common desktop applications such as Zoom, Slack, and Microsoft Office.
- Able to lift and move equipment weighing up to 50 lbs unassisted.
Nice To Have:
- Experience with Atlassian is a significant plus
- Certifications relating to Jumpcloud
- Google Workspace experience
- Knowledge of consuming and working with APIs
- Experience with ITIL or other IT service management methodologies
*Working hours for this role may be 9am-6pm or 11am-8pm depending on business needs*
Key Benefits & Perks:
- Comprehensive Health, Dental & Vision (HDV) – 100% employee covered
- Early-stage Stock Options
- Robust Retirement Savings (401k, HSA, FSA)
- Generous Paid Time Off (PTO) & Parental Leave
- Annual Vacation Bonus
- Wellness & Fertility Benefits
- Cell Phone Stipend
- Complimentary Meals & Stocked Kitchens
California Pay Range
$30—$37 USD
Equal Opportunity
Harbinger is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Harbinger is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [email protected].
Candidate Data Privacy
Harbinger may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Harbinger may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.
Harbinger may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our HR, legal, and finance teams, and the team(s) with the position(s) for which you are applying; (ii) Harbinger affiliates; and (iii) Harbinger’s service providers, including providers of background checks, staffing services, and cloud services.
Harbinger may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
Please note that we are currently not accepting applications from third party application services. Any unsolicited resumes or candidate profiles submitted in response to our job posting shall be considered the property of Harbinger and are not subject to payment of referral or placement fees if any such candidate is later hired by Harbinger unless you have a signed written agreement in place with us which covers the applicable job posting.
Harbinger Garden Grove, California, USA Office
12821 Knott St, Garden Grove, CA, United States, 92841
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