IT Specialist

At Opto, the Platform team builds and maintains the systems that keep our company running smoothly behind the scenes. From core infrastructure to security and compliance, the team ensures that every employee has the tools, access, and support they need to do their best work. We collaborate closely with Engineering, Compliance, and Finance to build the rails upon which we build our platform and operate our business.

Within this team, the IT Specialist will own Opto’s internal IT environment, from workstations and office systems to identity and access management. This is a hands-on, people-focused role where you’ll be the go-to partner for day-to-day IT needs, oversee onboarding and offboarding, administer internal software systems, and manage vendor relationships. You’ll play a key role in keeping employees productive, connected, and secure—while also shaping how IT evolves as Opto scales.

• Provide IT support to enable connectivity and business operations between two offices and remote employees.
• Set up and support workstations, office equipment, meeting rooms, and network infrastructure.
• Maintain an accurate inventory and manage the full lifecycle of company devices.
• Deploy and administer access to all internal software systems.
• Manage vendor partnerships end-to-end, balancing cost, security, and contract terms.
• Partner with finance to set budgets and conduct periodic vendor reviews.
• Create and enforce IT policies in partnership with InfoSec and Compliance, in support of SOC2 and contractual obligations.
• Operate and continuously improve employee onboarding and offboarding processes.
• Monitor and improve IT service delivery using data-driven metrics and feedback loops.
• Prioritize effectively between day-to-day support and longer term goals.

• 4-year technical degree (or equivalent work experience).
• 2+ years of IT operations, systems administration, or related experience.
• Experience in regulated industries such as wealth management, banking/payments, or healthcare.
• Exposure to identity and access management, endpoint management, and SaaS administration.
• Hands-on experience with Google Workspace, Okta/Auth0, AWS IAM, ZipSecurity, and JAMF.
• Familiarity with compliance frameworks such as SOC2 and ISO27001.
• Experience collaborating with InfoSec & Compliance to define policy, manage risk, and remediate issues.
• Excellent communication skills and the ability to translate technical concepts for diverse audiences.
• Comfort with ambiguity with ability to operate independently and proactively.
• Experience working in a fast-paced startup environment.
• Bonus: Experience leveraging AI tools to enhance productivity.
• Bonus: Proficiency in scripting (Python, Bash) for task automation.
• Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

How to Apply

Please fill out the required fields below, and attach a Resume and Cover Letter. Why a Cover Letter? We receive a high volume of applicants, and we have real humans that read each and every resume. We encourage you to use creativity in your cover letter and speak directly to why you want to join our team!

We will review your resume in as timely a manner as we are able to, so kindly refrain from reaching out to hiring manager or other Opto team members via email or linkedin, as this won't improve or fast track your application.

Compensation and Benefits

Opto has a high bar for talent, and we are committed to building the best teams possible. Candidates are never subjected to discrimination based on race, citizenship, religion, ethnicity, gender or gender identity, sex, pregnancy, national origin, age, sensory, mental, or physical disability, or any other characteristic.

The successful candidate for this role can expect a generous compensation and benefits package. The cash salary range for this role is $105,000-$150,000 dependent on skills, experience and expected contribution. 

All full time employees at Opto enjoy:

• Significant equity
• Health, dental, and vision insurance
• Unlimited PTO
• Retirement savings plan (401k)
• Learning, Fitness and Commuter stipends
• Paid Holidays

This position is based primarily onsite in our New York City office.

At this time, Opto can only hire candidates who reside in the following states:
California, Colorado, Florida, Idaho, Illinois, Maine, Maryland, Nevada, New Jersey, New York, North Carolina, North Dakota, Pennsylvania, Rhode Island, Tennessee, Texas, Virginia, and Washington.

If you do not currently live in one of these states, you must relocate to an approved state or have a confirmed address there prior to your start date.