IT SpecialistWHAT YOU’LL DO
SUPPORT & MAINTAIN | You’ll manage the core IT services that keep CTC running. This includes our Google Workspace environment (email, file sharing and data storage), Mac device management (100%) via Kandji & Apple Business Manager, and security monitoring with Ironscales & Data. You’re tech savvy and curious about how systems work. You’ll help keep our technology running smoothly by monitoring updates, troubleshooting issues, and making sure software, hardware, and tools are working as they should. You’ll also support Operations by testing new releases, documenting changes, and helping train staff when processes or tools are updated.
IMPROVE | You enjoy solving problems and making things easier for people. You’ll regularly assess how our tech start supports the business and recommend improvements and changes to the leadership team. When you see a manual or inefficient process, you look for ways to streamline it with automation, better tools, or improved workflows. You’ll help assess which systems and software work best for us and implement practical solutions that keep the company efficient and secure.
COLLABORATE | As a company-wide support role, you’ll work closely with our SaaS vendors and collaborate with staff across departments. You’ll help ensure consistent system use, maintain file organization standards, and provide hands-on assistance whenever technology challenges come up.
WHAT SUCCESS LOOKS LIKE
Success in Your Day to Day Looks Like
- Provide timely IT support for staff across the company including onboarding and offboarding.
- Maintain hardware inventory (specs, upgrades, recycling, replacements).
- Monitor systems, software, and plug-ins for issues and escalate as needed.
- Support and enforce Google Drive conventions, permissions, and sharing protocols.
Assist in creating automated flows or streamlined solutions for recurring issues. - Collaborate with Operations and other stakeholders on process improvements.
Success in Your First Three to Six Months Looks Like
- Take ownership of day-to-day IT needs across the company.
- Document common technical processes and procedures for staff reference.
- Build relationships with vendors and internal teams to ensure smooth communication.
- Identify recurring IT issues and propose improvements or solutions.
Success in Your First Twelve Months Looks Like
- Help maintain a reliable, secure, and efficient technology environment.
- Support software transitions or upgrades with documentation and training.
- Play a key role in keeping staff productive by proactively solving IT challenges.
WHAT YOU’LL BRING TO THE TABLE
- 2–4 years of experience in IT support, systems administration, or related role
- Hands-on experience with macOS and MDM tools (Kandji, Apple Business Manager)
- Strong understanding of Google Workspace administration, licensing, and security
- Familiarity with IT security practices including phishing simulations and DMARC compliance
- Ability to troubleshoot a wide range of SaaS platforms (Slack, Asana, Zoom, HubSpot, Kajabi, Greenhouse, Stripe, etc.)
- Excellent communication skills with both technical and non-technical users
- Organized and proactive, able to manage multiple systems and projects at once
- Experience troubleshooting hardware and software issues in a fast-paced environment
- Familiarity with databases and/or data storage systems is a plus.
- Excellent problem-solving skills and curiosity to dig into technical challenges
- Clear and professional communication skills with both technical and non-technical users
- Strong organizational skills with attention to detail
- A proactive mindset—willing to roll up your sleeves and figure things out
- Knowledge of DNS/domain management (GoDaddy, Cloudflare) preferred
- Experience with automation tools (Zapier, Flowsana) a plus
Platforms & Tools You’ll Work With
- Collaboration & Productivity: Google Workspace, Slack, Asana, Zoom, Loom
- Device & Security Management: Kandji, Apple Business Manager, Ironscales, Syscloud, Dmarcian, Drata, 1Password
- Web & Domains: GoDaddy, Cloudflare
- Content & CRM: Kajabi, HubSpot, Common Knowledge (Google Sites), Greenhouse
- Creative & Automation: Adobe Creative Cloud, Zapier, Flowsana, YouCanBook.me, TikTok/Facebook Business Manager
SALARY RANGE
- $85,000 base salary, annually
- Bonus Structure | 10% of base salary
At CTC, we are fixated on building the next generation of legendary brands and the people who will lead them.
To give ourselves our best shot at accomplishing this mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.
We recognize these values aren't for everyone. They're challenging.
In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.
For those who resonate with the following values, CTC has proven itself to be a remarkable place to grow and thrive.
- We Set the Standard
- We Are Driven To Increase Value
- We Create an Environment of Excellence
We’ll come alongside you and care for you in your pursuits by offering full-time permanent CTC employees:
- 401K | program with a 3% company match (post 90 days employment) to bring out the investor inside you
- TIME OFF | When you’re at CTC, you’re firing on all cylinders. To make that possible, we offer a Flexible Time Off policy where you will coordinate with supervisor to take time away from the office for rest, travel, and variety of others things that are important to you!
- MEDICAL | Full health, dental, and vision benefits that fit your lifestyle and goals
- WELLNESS | A wellness reimbursement program that inspires 360 degrees of health: mentally, physically, and spiritually
CTC is an Equal Employment Opportunity employer. We Embrace I.D.E.A. and are committed to fostering a culture of performance and inclusivity.
Common Thread Collective provides this Privacy Notice for California Consumers/Employees only to individuals residing in the State of California who are considered “Consumers” under the CCPA and from whom we collect “Personal Information” as described in the CCPA (“Consumers”). This CCPA Employee Privacy Notice sets forth our privacy practices as required by the California Consumer Privacy Act of 2018 (“CCPA”). We provide you this notice because, under the CCPA, California Residents who are employees, employee applicants, or contractors qualify as Consumers. For purposes of this CCPA Employee Privacy Notice, when we refer to Consumers, we mean you to the extent you are a California employee, employee applicant, or contractor. To see our full policy, please click here.
Top Skills
Common Thread Collective Santa Ana, California, USA Office
3011 S Croddy Way, Santa Ana, CA, United States, 92704
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