IT Specialist

As Riot continues to deliver and scale content to a global audience of passionate gamers, Riot’s IT Discipline is packed with challenges and opportunities centered on designing, building, and maintaining global infrastructure that supports the organization’s growth. Delivering a stable and adaptable foundation is difficult as it can change as quickly as the Meta. However, this isn’t your traditional corporate IT job where you are siloed into a single specialty and expected to churn out the same product in repetition. We are the backbone of delivering towards our consistent dream of being “Player Experience First.” Our Engineers are flexible, adaptable, and voracious in their pursuit of developing new techniques that give us the ability to automate and scale, while growing in their particular area of expertise. They are mentors, innovators, and only satisfied when they are delivering value above expectations.

As IT Specialist in the IT Discipline, we provide extraordinary standards of service for Riot’s operations. You will conduct inventory, carry out maintenance, implement troubleshooting, and repair all critical hardware. You will be the frontline for communicating with all Rioters, including leadership, to provide key updates and ensure compliance with Riot Games’ standards and security policies. Additionally, you will give roving support and training throughout Riot Games. You will collaborate with Riot technology teams to identify gaps in our hardware and service levels. Finally, you will passionately seek opportunities to eliminate inefficiencies and non-value added tasks.

Responsibilities:

• Ensure compliance for all Riot IT standards and security policies 
• Develop instructional documentation and provide training to Rioters 
• Driving support for Rioters for all IT needs 
• Identify gaps across hardware and services and then execute initiatives to improve quality of service 
• Ability to be on site at required times. 
• Assist in maintaining accuracy and relevance of the technical knowledge-base
• Ensure service of Conference Room Technologies are operating 
• Printer Support

Required Qualifications: 

• 5+ years of work experience 
• Ability to work autonomously, prioritize, and self-manage time 
• Excellent proficiency in written and verbal communication 
• Resiliency / Flexibility 
• Knowledge and prior use of Ticket-tracking software 
• Proficiency in OSX 
• Conference and Meeting Room Support (Google, Logitech and Crestron) 
• Foundational understanding of authentication protocols such as LDAP
• Familiarity with servicing a broad spectrum of development collaboration tools, including Active Directory, Duo, Yubikey and Google Apps/Suite and SSO

Desired Qualifications:

• Windows and OSX security fundamentals 
• Foundational understanding of Agile
• Networking principles and applications / technologies (e.g., TCP / UDP protocols, DNS, DHCP, GPO services)

For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes your fellow Rioters, who are the customers of your work.  Being a dedicated fan of games is not necessary for this position!

Our Perks:

Riot has a focus on work/life balance, shown by our open paid time off policy, in addition to other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner and children, and a 401k with company match. Check out our benefits pages for more information.

Riot Games fosters a player and workplace experience that values teamwork embodied by the Summoner's Code and Community Code. Our culture embraces differences as a strength, and our values are the guiding principles for how we approach work. We are committed to putting diversity and inclusion (D&I) at the center of everything we do, and promoting a fair and collaborative culture where Rioters treat one another with dignity and respect. We encourage you to read more about our value of thriving together and our ongoing work to build the most inclusive company in Gaming.