Technical Program Manager - Compliance

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry from the ground up. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial, surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Role Overview

IT General Controls (ITGC) Specialist to join the SOX IT team. This role will report to the Director of Tech Compliance and own multiple areas within IT compliance driving a consistent and high-quality level of IT controls testing across all SOX applications. This role will own IT SOX compliance program, managing risks and vulnerabilities that impact the completeness and accuracy of our financial statements, engaging in depth with application owners on remediation and control adoption, and partnering with engineering leaders cross organizationally to enhance and scale the IT SOX program.

What You Will Do

Compliance Program Management

• Partner between Engineering & Corp IT for internal and external IT control audits, participate in IT walkthroughs, and assist management in responding to internal and external auditor requests relating to ITGCs, IT Application Controls (ITACs), and Key Reports, as necessary
• Prioritize, scope and drive IT control initiatives across engineering organizations, manage and communicate project milestones to ensure successful delivery
• Identify and manage compliance risks & gaps take precaution measures to mitigate the risk, unblock the program
• Develop and drive short / long term strategic initiatives to enhance and scale IT SOX program effectiveness

Controls Design and Deficiencies

• Design, implementation and ongoing monitoring of IT general controls across Coupang Engineering and Corporate IT systems and its subsidiaries, which may include design of relevant processes or technical infrastructure to support controls
• Driving IT control deficiency remediation efforts, including conducting root cause analysis, impact analysis, identify mitigating controls, creating remediation plans and hands-on coordination with IT process owners ensuring the success of remediation activities
• Perform quarterly IT deficiency evaluations in coordination with Finance.

Documentation

• Documentation and management of ITGC narratives, Risk and Controls Matrix, and the inventory of SOX in-scope IT systems, applications, supporting tools, and financial data flow mapping and keep them up to date on a regular basis.
• Ensure all ITGC Documentation, findings and audit requests are stored, collaborated on and accessible on the Company’s centralized SOX program management tool (Workiva)

Technical Knowledge

• Develop an deep understanding of the company’s platform infrastructure and processes, including knowledge of risks to service-oriented technology architecture, and how those systems interact with Corporate IT systems for the purposes of financial reporting
• Maintain an awareness of new and emerging IT risks, regulations and trends that impact technology controls and IT controls accordingly
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Other Responsibilities

• In partnership with Finance, Security, Engineering, and Corp IT teams, manage and remediate SOD conflicts identified in relevant financial reporting systems.
• Maintain an inventory of SOX in-scope 3rd party service organizations, obtain, and evaluate SOC reports based on a defined frequency, document results, and lead remediation of any unmitigated risks.

Basic Qualifications

• Bachelor’s degree computer sciences, mathematics, management/computer information systems, accounting, or related fields. MBA or relevant graduate degree preferred – can be replaced by experience
• Bilingual in Korean and English
• Around 10 years of related work experience in information technology SOX compliance, IT risk management, or related fields
• Strong knowledge of Sarbanes-Oxley Section 404 (SOX) and IT General Controls
• Professional auditing, security, or technology designation (e.g., CIA, CISA, CISSP, CISRM, etc.)
• Knowledge of IT / Information Security risks and controls principles
• Foundation in analyzing, problem determination, and resolving complex IT problems
• Experienced with controls, or risk management with both enterprise applications and developed software, including:
• Service oriented architecture concepts
• Distributed systems access management and service deployment
• Modern software development practices
• Strong familiarity with AWS services and containerized distributed systems
• Strong familiarity with relational, object-oriented and messaging queue infrastructure

Preferred Qualifications

• Excellent written and oral communication
• Ruthless Prioritization: self-directed and accountable with the ability to manage competing tasks within specified deadlines
• Move with Urgency: proven track record driving tangible results on short deadlines
• Comfortable with cross-team collaboration and communication
• Ability to be collaborative and to encourage collaboration
• Ability to positively influence others

Pay & Benefits:

Our compensation reflects the cost of labor across several US geographic markets. At Coupang, your base pay is one part of your total compensation.The base pay for this position ranges from $142,000/year in our lowest geographic market to $309,000/year in our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

General Description of All Benefits

• Medical/Dental/Vision/Life, AD&D insurance
• Flexible Spending Accounts (FSA) & Health Savings Account (HSA)
• Long-term/Short-term Disability
• Employee Assistance Program (EAP) program
• 401K Plan with Company Match
• 18-21 days of the Paid Time Off (PTO) a year based on the tenure
• 12 Public Holidays
• Paid Parental leave
• Pre-tax commuter benefits
• MTV - [Free] Electric Car Charging Station

General Description of Other Compensation

“Other Compensation” includes, but is not limited to, bonuses, equity, or other forms of compensation that would be offered to the hired applicant in addition to their established salary range or wage scale.

Coupang is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race (including traits historically associated with race, including but not limited to hair texture and protective hair styles), color, religion, religious creed (including religious dress and grooming practices), sex or gender (including pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth or breastfeeding), gender identity, gender expression, sexual orientation, ,ancestry, national origin (including language use restrictions), age (40 and over), physical or mental disability, medical condition, genetic information, HIV/AIDS or Hepatitis C status, family status (including but not limited to marital or domestic partnership status), military or veteran status, use of a trained dog guide or service animal, political activities or affiliations, ancestry, citizenship, family and medical leave status, status as a victim of any violent crime, or any other characteristic or class protected by the laws or regulations in the locations where we operate. Coupang is also committed to providing a safe work environment for its employees and its consumers. If you need assistance and/or a reasonable accommodation in the application of recruiting process due to a disability, please contact us at [email protected]

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