IT Solutions Engineer

Reports to: Director of Security and IT

Location: Remote US 

Compensation Range: $115,000 to $130,000 base plus bonus and equity

What We Do:

Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Whether creating purpose-built security solutions, hunting down hackers, or impacting our community, our people go above and beyond to change the security game and make a real difference.

Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application. The Huntress difference is our One Team advantage: our technology is designed with our industry-defining Security Operations Center (SOC) in mind and is never separated from our service.

We protect 3M+ endpoints and 1M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do. As long as hackers keep hacking, Huntress keeps hunting.

What You’ll Do:

As an IT Solutions Engineer, you play a key role in connecting our IT capabilities with Huntress's evolving business needs, helping us think strategically about technology and how it can help our business scale and grow. Your work involves building strong partnerships across our business units, understanding their unique goals and challenges, and serving as a knowledgeable guide for their technology solutions. You'll have the opportunity to lead the way in designing, evaluating, choosing, and carefully implementing robust and scalable IT solutions and systems that directly support Huntress's exciting growth and long-term vision.

We count on your thoughtful planning and execution for these important projects, ensuring smooth transitions and minimal disruption. A big part of your success will be collaborating closely with our operational teams by creating clear documentation, delivering helpful training, and ensuring a smooth handoff of routine tasks, all to ensure our solutions thrive. Your passion for leveraging technology will help us solve interesting challenges, keep our systems running smoothly, find new efficiencies, and collectively build an innovative IT environment that powers Huntress's success in our dynamic, fully remote world.

Responsibilities:

• Build and independently develop strong relationships with stakeholders across all business units. You'll be a key connection, bridging communication gaps and building trust to understand their current and future IT system needs, pain points, and strategic goals.
• Translate complex business requirements into clear, actionable technical specifications and solution designs.
• Lead the discovery, design, selection, implementation, and integration of new IT systems and SaaS applications (e.g., collaboration tools, CRM, HRIS, marketing automation tools, etc.) to meet business needs.
• Manage the full lifecycle of IT projects, including planning, execution, monitoring, and ensuring they deliver expected outcomes and business value.
• Collaborate with Internal Security, Finance, and Legal while procuring and implementing new solutions.
• Develop and maintain comprehensive documentation for system configurations, architecture, and processes.
• Partner with IT Operations and other departmental Ops teams (RevOps, HRISOps, MarketingOps, etc.) to effectively communicate with users, document procedures, and hand off day-to-day operational tasks for implemented solutions.
• Identify and effectively communicate opportunities for process improvement, automation, and system optimization to enhance efficiency, scalability, and reliability.
• Conduct regular system monitoring and performance analysis to ensure optimal functionality and proactively address potential issues, minimizing business impact from changes.
• Implement and maintain system configurations and system updates with a strong focus on security best practices for SaaS environments and employee endpoints.
• Assist in the development, refinement, and implementation of IT policies, procedures, and best practices.
• Evaluate and recommend new tech and software. You will be responsible for recommending solutions that will make the biggest impact on our company's success and strategy. This involves understanding business needs and how they align with our IT direction, helping us prioritize projects effectively.
• Manage vendor relationships and oversee the procurement of software solutions as needed.
• Provide an exceptional internal customer service experience, offering technical guidance and support during solution design and transition phases.

What You Bring To The Team:

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field (or equivalent work experience).1
• 5-7+ years of progressive experience in a role combining IT systems administration/engineering with business analysis or solutions design.
• Deep understanding and firsthand experience of what it takes to successfully support a remote organization, having thrived as a remote team member.
• Proven track record of partnering with business stakeholders to understand needs and translating them into effective technical solutions.
• Familiarity with documentation and collaboration tools such as Lucid Chart, Loom, Confluence, Slack, etc. 
• Strong experience in designing, implementing, and managing a variety of SaaS applications and IT systems (e.g., Google Workspace, CRM systems like Salesforce or Hubspot, identity management, collaboration tools).
• Demonstrated ability in business analysis, requirements gathering, process mapping, and creating technical documentation.
• Excellent analytical, problem-solving, and critical-thinking skills with meticulous attention to detail.
• Strong project management skills with experience leading IT projects and initiatives using tools such as Monday.com.
• Exceptional communication, presentation, and interpersonal skills, with the ability to convey complex technical information clearly to both technical and non-technical audiences.
• Solid understanding of IT infrastructure, networking concepts, and security best practices in a cloud-first environment.
• Ability to work independently in a fast-paced, fully remote environment, managing multiple priorities and adapting to constantly changing business needs.
• Proficient knowledge of Windows and macOS operating systems.
• A forward-thinking, proactive mindset with a passion for leveraging technology to drive business success.

What We Offer: 

• 100% remote work environment - since our founding in 2015
• Generous paid time off policy, including vacation, sick time, and paid holidays
• 12 weeks of paid parental leave
• Highly competitive and comprehensive medical, dental, and vision benefits plans 
• 401(k) with a 5% contribution regardless of employee contribution
• Life and Disability insurance plans
• Stock options for all full-time employees 
• One-time $500 reimbursement for building/upgrading home office
• Annual allowance for education and professional development assistance 
• $75 USD/month digital reimbursement
• Access to the BetterUp platform for coaching, personal, and professional growth

Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. 

We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status.  

We do discriminate against hackers who try to exploit businesses of all sizes.

Accommodations: 

If you require reasonable accommodation to complete this application, interview, or pre-employment testing, or participate in the employee selection process, please direct your inquiries to [email protected]. Please note that non-accommodation requests to this inbox will not receive a response. 

If you have questions about your personal data privacy at Huntress, please visit our privacy page.

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