Provide technical support for Mac and Windows systems, manage Microsoft 365 services, and develop automation scripts to optimize IT operations.
Position Responsibilities:
- Provide top-notch technical support and troubleshooting for end users across Mac and Windows workstations and Microsoft applications and other applications as needed, handling all levels of complexity.
- Onboarding and offboarding and hardware procurement.
- Manage and support Mac and Windows endpoints including OS updates, security patches, MDM deployment and management, and performance optimization and automation.
- Administer Microsoft 365 services including Teams, OneDrive, SharePoint, Exchange, Entra ID, and Azure.
- Administer IDP and SSO on Okta and Entra ID or similar platforms
- Develop and maintain automation scripts and workflows using shell scripting, PowerShell, and Python to streamline IT operations.
- Configure and manage Entra ID, including user management, conditional access policies, and security settings.
- Deploy and maintain Microsoft business applications across Mac and Windows environments, managing updates and compatibility.
- Implement and maintain backup solutions.
- Create and maintain technical documentation for Mac-specific processes and Microsoft application configurations as well as our day-to-day workflows and tooling.
- Support integration between Mac systems and Microsoft services, ensuring smooth cross-platform functionality.
Minimum Requirements
- Associate degree in Information Technologies, Computer Networking, Computer Engineering, Electrical Engineering, Computer Science, or a related field equivalent experience
- Customer-success-driven, hands-on, action-oriented, positive personality
- Committed to SLAs, contractual obligations, and over communicative during working hours
- Automation/Process Improvement mindset when working tickets
Top Skills
Azure
Entra Id
Exchange
macOS
Microsoft 365
Okta
Onedrive
Powershell
Python
Sharepoint
Shell Scripting
Teams
Windows
Red Cup IT Garden Grove, California, USA Office
14271 Corporate Dr, Garden Grove, California, United States, 92843
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Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
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