IT Project Manager

Gainsight is not just a software company – we’re the driving force behind the Customer Success movement. Our innovative platform helps businesses keep their customers happy and successful, fueling growth and loyalty. We proudly serve hundreds of companies worldwide and have earned our reputation as “The Customer Success Company.” Our people-first approach has even been recognized on the big stage – we clinched the #1 Best Place to Work on Glassdoor in 2023. Simply put, we believe businesses can win by putting people first, and we prove it every day.

IT Project Manager

Summary

We are seeking a highly motivated and skilled IT Project Manager to join our IT Project Management Office (ITPMO). In this role, you will play a key role in supporting and delivering various SaaS IT projects, ensuring they are completed on time, within scope, and within budget. This is an exciting opportunity for someone who thrives in a fast-paced, collaborative, and dynamic environment and enjoys working cross-functionally with teams such as IT, product development, operations, Finance, HR, and other lines of business as needed.

The ideal candidate brings strong skills in project planning and execution, stakeholder management, and risk mitigation, along with proficiency in modern project management tools like Monday.com, Smartsheets, and Innovation Automation and AI-based applications. If you are passionate about driving IT initiatives that deliver measurable business value and align with our Human-First philosophy, we encourage you to apply.

• Lead the planning, execution, and delivery of SaaS IT projects, ensuring alignment with Gainsight’s organizational goals and Human-First values.

• Collaborate with cross-functional teams, including IT, product development, operations, Finance, HR, and other lines of business as needed, to define project scope, objectives, and deliverables.

• Develop and maintain detailed project plans, timelines, and budgets using tools like Monday.com and Smartsheets.

• Leverage Innovation Automation and AI-based applications to optimize project workflows, improve efficiency, and drive innovation.

• Identify, assess, and mitigate project risks and issues, ensuring timely resolution.

• Communicate project status, updates, and outcomes to stakeholders at all levels.

• Foster a collaborative and productive team environment, ensuring effective communication and accountability.

• Ensure adherence to ITPMO standards, processes, and best practices.

• Continuously evaluate and improve project management methodologies and tools.

This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.

• On-Time Delivery: Ensure 90%+ of projects are delivered on or before the agreed deadlines.

• Budget Compliance: Complete 95%+ of projects within the approved budget.

• Stakeholder Satisfaction: Achieve an average stakeholder satisfaction score of 4.5/5 or higher.

• Risk Management: Identify and mitigate 100% of critical risks before they impact project outcomes.

• Scope Accuracy: Deliver 95%+ of projects within the defined scope, with minimal deviations.

• Resource Utilization: Optimize resource allocation to ensure effective and efficient use of team members and tools.

• Communication Effectiveness: Ensure timely, transparent, and clear communication with all stakeholders.

• Process Improvement: Implement process enhancements annually to improve project delivery efficiency.

• Return on Investment (ROI): Deliver projects that achieve measurable business value and positive ROI.

Qualifications:

• 5+ years of experience in IT project management or a Bachelor’s degree in Information Technology, Business Administration, or a related field.

• Proven experience as an IT Project Manager, preferably in SaaS environments.

• Strong skills in project planning and execution, stakeholder management, and risk mitigation.

• Proficiency in project management tools such as Monday.com, Smartsheets, and AI-based applications.

• Experience leveraging Innovation Automation to streamline processes and improve outcomes.

• PMP (Project Management Professional) certification is highly preferred.

• Great team player with excellent communication, leadership, and interpersonal skills.

• Ability to work in a fast-paced, collaborative, and dynamic environment.

Why You Belong Here

You belong at Gainsight if you want your work to matter and your workplace to spark joy and growth. Here, you’ll have the freedom to innovate, the support to grow your career, and the chance to make a real impact on thousands of businesses and their customers. We welcome talented people from all backgrounds – whether you build products, close deals, delight clients, or drive strategy, you’ll find an open door and a community that has your back. If you’re ambitious, curious, and ready to bring your whole self to work, come make your mark with us. Let’s build something special together.

At Gainsight, we empower companies to deliver exceptional customer experiences and drive sustainable growth. Our suite of solutions helps businesses connect with their customers at every stage of their journey:

• Customer Success (Gainsight CS) – Tools to help customer success teams drive retention, expand relationships, and turn customers into lifelong advocates.
   

• Relationship Intelligence (Staircase AI, by Gainsight) – Insights that enable teams to proactively strengthen customer relationships and prevent churn.
   

• Product Experience (Gainsight PX) – Solutions that help product teams improve onboarding, drive feature adoption, and create user experiences customers love.
   

• Customer Communities – Dynamic spaces where customers can connect, collaborate, and find the resources they need to succeed.
   

• Customer and Partner Education (Skilljar by Gainsight) – Scalable education platforms that help companies onboard, train, and engage their customers and partners.
   

At every step, we help businesses create deeper connections, deliver more value, and achieve greater growth.

Our culture is what truly sets us apart – we believe you can win in business by being human-first and never saying no to a moment of childlike joy. That means we put people at the heart of everything we do, treating each other with empathy, embracing diversity, and having fun along the way. Five core values guide us: Golden Rule (treat others as you want to be treated), Success for All (win together), Childlike Joy (bring your inner child to work), Shoshin (beginner’s mind, always learning), and Stay Thirsty (keep aiming higher). These values aren’t just posters on a wall – we live them daily, shaping how we build products, support our customers, and celebrate our wins. At Gainsight, we work hard, laugh a lot, and lift each other up every step of the way.