IT Program Manager, Level 4

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.

Snap Engineering teams build fun and technically sophisticated products that reach hundreds of millions of Snapchatters around the world, every day. We’re deeply committed to the well-being of everyone in our global community, which is why our values are at the root of everything we do. We move fast, with precision, and always execute with privacy at the forefront. Snapchat is a camera and messaging app that connects people to their friends and the world. Every day around the globe, millions of people use Snapchat to communicate with friends, build relationships, play, and learn. No matter where you are or how you express yourself, it’s always the fastest way to share a moment!   

We’re looking for an IT Program Manager to join Team Snapchat and help lead the next wave of Enterprise AI transformation across the company. This role sits at the intersection of AI innovation, IT engineering, and SaaS systems administration. You will be embedded within our IT Engineering and SaaS Admin teams, driving programs that scale and operationalize next-generation AI and agentic tools used across the enterprise.

If you’re part Program Manager, part IT generalist, and part AI experimenter, this role is for you.

• Lead the rollout of next-generation Enterprise AI tools, including agentic systems, workflow automation, and internal AI platforms.

• Drive cross-functional decision-making with a high degree of autonomy across IT Engineering, SaaS Admin, and business partner teams.

• Embed directly with IT Engineering and SaaS Admin teams to coordinate technical work, operational readiness, and cross-team dependencies.

• Own end-to-end program delivery—scope, planning, execution, risk/issue management, and executive-ready communication.

• Define operating rhythms, roles, and responsibilities that align engineering, operations, and business teams around shared outcomes.

• Run sprint ceremonies and delivery cadences with technical teams to move work from design → implementation → rollout.

• Identify, track, and resolve risks, blockers, and cross-team dependencies that impact execution.

• Drive change management and adoption, including communication, training, and feedback loops to ensure successful rollout of AI tools.

• Measure and report program outcomes, including usage insights, operational performance, and business value.

• Contribute to the operating model of Snap’s AI Center of Excellence, helping establish standards and delivery best practices.

• Experience delivering complex, cross-functional technology programs in fast-paced environments.

• Practical understanding of Agile / Scrum and the software development lifecycle.
  Ability to understand technical details from IT Engineering, SaaS systems, infrastructure, identity, networking, and other core IT domains.

• Comfortable embedded within technical teams and driving engineering and operations workflows.

• Strong command of Jira and Confluence for planning, tracking, and visibility.

• Effective at translating technical concepts into clear plans, decisions, risks, and tradeoffs for both technical and non-technical audiences.

• Hands-on fluency with generative AI tools (ChatGPT, Gemini, Claude, etc.) to automate, summarize, analyze, and accelerate program execution.

• Naturally curious and actively exploring emerging AI tools, concepts, and patterns—including security, privacy, and compliance considerations.

• BS/BA degree or equivalent experience.

• 3+ years in a project or program management role leading multi-team initiatives.

• 5+ years of IT experience, ideally spanning multiple technical areas.

• Project management certification (PMP, CSM, SAFe, etc.).

• Previous hands-on experience as a SysAdmin, IT Engineer, or similar technical role.

• Experience with emerging enterprise AI or automation platforms (agents/orchestrators, workflow automation, RPA, enterprise search, LLM platforms).

Experience working with security, privacy, or compliance teams on technology rollouts.

If you have a disability or special need that requires accommodation, please don’t be shy and provide us some information.

"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week. 

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, where applicable).

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!

Compensation

In the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. The starting pay may be negotiable within the salary range for the position. These pay zones may be modified in the future.

Zone A (CA, WA, NYC):

Zone B:

Zone C:

This position is eligible for equity in the form of RSUs.