IT Product Owner II, Customer Communications

Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our team members play a vital role in connecting consumers with the products and platforms of tomorrow.
Job Duties and Responsibilities
Candidates must be willing to participate in at least one in-person interview, which may include a live whiteboarding or technical assessment session.
As a Product Owner, Customer Communications, you will be responsible for defining and prioritizing the product backlog for customer communication features within the Retail Wireless Core Services team. You will serve as the primary liaison between stakeholders and the development team, ensuring that solutions meet business needs and deliver value to our customers. This role requires a deep understanding of customer communication strategies, agile methodologies, and a passion for creating exceptional user experiences.
Key Responsibilities:

• Define, prioritize, and maintain the product backlog, ensuring alignment with product vision and business objectives
• Translate high-level business requirements into detailed user stories with clear acceptance criteria
• Collaborate with cross-functional teams (engineering, UX/UI, marketing, operations) to deliver high-quality solutions
• Act as the voice of the customer through user research, feedback collection, and data analysis to identify improvement opportunities
• Participate in all agile ceremonies (sprint planning, daily stand-ups, sprint reviews, retrospectives) and ensure strong execution
• Communicate progress, manage stakeholder expectations, and ensure features meet acceptance criteria and drive key performance indicators

Skills, Experience and Requirements
Education and Experience:

• Bachelor's degree in Business, Computer Science, Marketing, or a related field
• 2 years of experience as a Product Owner, Business Analyst, or similar role in an Agile environment

Skills and Qualifications:

• Strong understanding of agile principles and methodologies (Scrum, Kanban)
• Excellent communication, interpersonal, and presentation skills, with the ability to articulate complex concepts to technical and non-technical audiences
• Proven ability to manage product backlogs, prioritize features, and make data-driven decisions
• Analytical mindset with the ability to interpret data and translate insights into actions

Visa sponsorship not available for this role
Salary Ranges
Compensation: $72,400.00/Year - $103,400.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact [email protected] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement , Pay Transparency , EEOC Know Your Rights ( English / Spanish )