IT Operations Specialist

The opportunity
This role is crucial for keeping the company's technological infrastructure running smoothly. You'll be part of the IT team, collaborating with colleagues to ensure everyone has the digital tools they need. This involves quickly learning the systems, resolving user issues efficiently, and providing excellent customer service to internal clients (your fellow employees). Moving beyond troubleshooting, this could involve taking initiative on IT projects, automating tasks, or even specializing in a particular area like network security. You'll be a problem-solver, keeping everyone productive with seamless technology. Your work ensures smooth operations and helps the team achieve their goals. In essence, becoming an IT specialist offers a chance to develop sought-after skills, make a real impact, and continuously solve problems – all while working as part of a supportive team!

What you'll be doing

• Deliver outstanding IT support across macOS and Windows environments, ensuring employees have the tools and help they need to stay productive.
• Take ownership of your ticket queue and contribute to continuous improvements in our IT support processes.
• Maintain and expand internal documentation, helping scale knowledge and solutions across our global team.
• Collaborate with cross-functional partners to troubleshoot issues, implement solutions, and drive a positive user experience.
• Stay adaptable in a fast-paced environment, acting as a point of escalation when needed and contributing to a culture of great customer service.

What we're looking for

• Proficiency in supporting and troubleshooting both macOS and Windows operating systems.
• Hands-on experience managing and resolving issues through an IT ticketing system (e.g., Jira, Zendesk, ServiceNow).
• Strong technical problem-solving skills with a curiosity for learning new tools and technologies.
• Ability to clearly communicate technical concepts to both technical and non-technical audiences.
• Solid understanding of customer support best practices with a focus on delivering a great employee experience.

You might also have

• Experience with meeting rooms support and Zoom rooms
• Storage management

Additional information

• Relocation support is not available for this position.
• Work visa/immigration sponsorship is not available for this position

Life at Unity
Unity [NYSE: U] is the leading platform to create and grow games and interactive experiences. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.

As of the third quarter of 2024, more than 70% of the top 1,000 mobile games were made with Unity, and in 2024, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit Unity.

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

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