We’re transforming the United States Government and we know that takes a dream team.
We believe customer experience starts with employee experience, so we take care of our employees. We offer competitive pay and benefits, invest in employee growth, and offer a culture you can’t find anywhere else.
At Rise8, we continuously achieve unreached heights through next-level tech, and on-the-level collaboration. Together, we create continuous impact. We turn breakdowns into breakthroughs, make small steps into giant leaps, and deliver game-changing products through culture-changing process.
We pair Risers with their customer counterparts and practice pairing at every moment to elevate people and teams and deliver results fast and forever. We work in small teams and rotate between them frequently so that we are able to meet new challenges and explore new ideas.
Our methodology is about experimenting and learning, and our culture is empowering. We subscribe to an ethos of kindness. We make a point to bring empathy to each and every project and are guided by a promise and a purpose: to deploy critical outcomes to prod in order to drive relentless progress. Not just an idea. But an outcome. A better world. A world where every day, fewer bad things happen because of bad software.
Rise8 is certified as a Great Place to Work with 100% of employees saying they love working here.
About You
- You want to make tomorrow better than today.
- You have a passion for high-speed security and you care about risk management over compliance.
- You believe the biggest vulnerability in any system is time. You live to securely reduce cycle time.
- You enjoy daily decision making and real product delivery.
- You help ensure project success and client satisfaction.
- You enjoy collaborative teams, pairing with team members, and inviting your clients to participate.
- You like to work alongside, and learn from, lean and agile leaders.
- You are a creative problem solver who is comfortable with uncertainty.
- You are a curious and keen learner who thrives on enhancing your (and our) practices and knowledge.
As a Senior IT Operations Specialist at Rise8, you will:
- Lead the administration and support of services within a cloud-based Kubernetes platform on AWS GovCloud and OpenShift, including GitLab, and Red Hat Identity Management (IDAM)
- Oversee onboarding/offboarding workflows, access controls, and service account provisioning across multiple environments, ensuring compliance with IL4–IL6 requirements
- Drive automation of operational and service desk tasks using Bash and other scripting languages to enhance support responsiveness and reduce manual overhead
- Serve as the escalation point for platform support issues and coordinate with cross-functional teams to resolve complex incidents and outages
- Guide and mentor junior technologists and service desk staff in procedures, best practices, and secure operational support
- Champion documentation standards and knowledge sharing to support audit readiness and operational continuity
- Collaborate with security and compliance teams to ensure services and support workflows align with NIST 800-53 controls and organizational policy
- Identify opportunities to enhance the developer and platform support experience through workflow optimization, tooling improvements, and automation
- Contribute to service reliability and user experience through proactive monitoring, reporting, and continuous improvement of support operations
Qualifications
- A background of 6-10 years in IT operations, service desk, or platform support roles
- Demonstrated leadership in managing service desk operations and coordinating across platform, compliance, and development teams
- Strong customer service mindset and commitment to continuous improvement
- Skilled in ITSM platforms like Jira Service Management, ServiceNow, or Remedy, including SLAs, workflows, and audit reporting
- Expertise managing GitLab, Red Hat IDAM (FreeIPA), and other platform services within secure cloud environments
- Strong scripting abilities in Bash and/or other languages for automating support and operational tasks
- Expertise with administration of tools like MatterMost and Slack
- Proficiency in Linux administration (preferably Red Hat) and AWS GovCloud service management
- Expertise in NIST 800-53 control implementation and working within DoD IL4–IL6 environments
- Exceptional documentation, troubleshooting, and communication skills
- Familiarity with AWS GovCloud, Azure, or GCP operations and service account administration
Preferred Qualifications:
- Active Secret Security Clearance
- Familiarity with Red Hat OpenShift administration and secure Kubernetes operations
- Experience in DevSecOps environments and developer platform support
- Prior work in defense contracting, DoD software factories, or IC support roles
- Ability to shape service desk strategy and influence platform reliability at scale, especially in security and compliance workflows
- Active DoD 8570/8140 certification (e.g., Security+, CISSP, CASP+)
Benefits
- Flexible schedule in a 100% distributed workforce
- Premium Insurance: We cover up to 100% of the employee premium and up to 80% of the combined dependent premium on our base health plan, depending on pay band. We also cover 100% of the premium for employee and dependent Dental and Vision as well as employee premiums for Life and Disability coverage.
- Retirement: 401k match at 10% gross pay.
- Paid time off (PTO): 4 weeks combined accrued vacation and sick leave, 11 Federal holidays, your birthday, jury duty, and bereavement.
- Education & Training: Accrued budget of up to $3,500 per year for classes, travel, events, and materials.
- Home Office and Merch: We offer $750 per year for home office technology and equipment as well as $100 per year for Rise8 merch from our Swag Store.
- Wellness Budget: To encourage and support a well-rounded healthy lifestyle, we cover 100% reimbursement on a variety of wellness activities and products, up to $500 per calendar year. Or Rise8 is part of the the Life Time Corporate Partner program. In lieu of your $500 annual wellness benefit, you can instead get a $75 monthly credit towards a Life Time membership ($900 annual benefit).
- Equipment: We offer a MacBook Pro
Salary
The annual salary range for this role as it is posted is $115,688 - $144,611 regardless of final candidate location within the United States. The final job level and annual salary will be determined based on the education, qualification, knowledge, skills, ability, and experience of the final candidate(s), and calibrated against relevant market data and internal team equity.
All of Rise8’s work in this area is with Federal Government customers that require our employees involved with their projects be U.S. citizens. As such, this role requires U.S. citizenship. If hired, you would also be required to go through a background investigation.
Rise8 is an Equal Employment Opportunity employer that will consider you for this role regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.
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