The IT Operations Administrator responds to technical requests, implements security measures, assists with onboarding, and supports AV systems for meetings.
Who we are
At City Storage Systems, we're building Infrastructure for Better Food. We help restaurateurs around the world succeed in online food delivery. Our goal is to make food more affordable, higher quality and convenient for everyone. We're changing the game for restaurateurs, whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.
What you’ll do
- Respond to first and second-level requests and issues related to workstation hardware and software, network connectivity, and audio, video, and web conferencing systems.
- Review diagnostics and assess the functionality and efficiency of systems.
- Implement and monitor security measures, certificates, and company compliance of requirements.
- Onboard new employees, create accounts, configure hardware and software for those employees, and assist in the training and orientation of new staff with their assigned hardware or software.
- Actively respond to Service Desk tickets, in-person walk-up support, virtual call support, emails, and escalate end-user help requests within established Service Level Agreements.
- Set up and support AV for conference rooms and high-profile presentations. Familiarity with audio mixers, microphones, camera management, and configuring meeting and webinar settings. Able to work under pressure during live broadcasts and executive-facing events.
What we’re looking for
- 3 - 5 years of domain experience.
- Expertise in small to medium-sized projects.
- Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues efficiently.
- Proficiency in managing and supporting macOS, Windows, and mobile operating systems in a corporate environment.
- Experience with enterprise collaboration tools such as Google Workspace, Microsoft 365, and Slack.
Why join us
- Growing market: You’ll be focused on an $80 billion market projected to reach at least $500 billion by 2030 in the US alone.
- Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery.
- Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow, and achieve your goals, and you’ll work closely with other teams to ensure our customers’ success.
What else you need to know
This role is based in our Los Angeles office location. We believe that people do their best work when they are together. As a company, we’re in the marketplace of ideas and innovation. When you’re constantly innovating, changing how an industry works, inventing new products and processes - and we are doing all these things - we believe we’re better as a team in person. That’s why all of our teams (except for our field-based roles) are now working from one of our office locations 5 days a week. Looking forward to sharing more about a Career of Substance at City Storage Systems.
Ready to join us as we serve those who serve others?
#LI-Onsite
Top Skills
Audio Mixers
Conferencing Systems
Google Workspace
macOS
Microsoft 365
Slack
Windows
City Storage Systems Los Angeles, California, USA Office
Los Angeles, California, United States
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