IT & Office Systems Administrator

📍Hollywood, CA (Not Remote)

About Passes:
Passes is a rapidly growing tech platform designed to help creators pursue their entrepreneurial dreams and connect with their followers. Founded by visionary tech leader Lucy Guo in 2022, Passes has attracted top talent from some of the world’s most recognized companies as we build a platform for scale.

The Role:
We’re looking for a hands-on, startup-savvy IT & Office Systems Administrator to join us in building the backbone of our in-office experience. You’ll lead all things IT and technical operations at our Hollywood HQ — from new hire setups and internal tooling to preparing our space for high-impact events and team growth.

This is not your standard IT role. You’ll partner closely with Workplace, Events, and Ops to ensure our physical space runs seamlessly — especially as we scale our headcount and start throwing some truly epic events from our office. Whether you're troubleshooting a laptop, optimizing our Wi-Fi, or setting up event AV for a panel with hundreds of guests, you’ll be the tech hero behind the scenes.

Key Responsibilities:

• Be the go-to for all in-office IT support — handling tickets, walk-ups, and urgent troubleshooting for onsite and remote employees across hardware, software, and systems.
• Onboarding & offboarding - Provision and maintain devices, monitors, accessories, and user accounts (Google Workspace, Slack, Notion, CRM, Atlassian Products, etc.) for all new hires and contractors.
• Own network infrastructure at HQ & VPN — including Wi-Fi, routers, and internet service; manage VPN users and troubleshoot connectivity for team and guest use, including offsite users.
• Event tech - Partner with our Workplace and Events team to power tech for company events, including AV, sound, lighting, and live streams.
• Prepare the office for scaling — recommending and implementing systems, tools, and layouts that support a growing team and future event programming.
• IT asset & license management - Track laptops, peripherals, and SaaS seats; coordinate repairs, warranties, and vendor orders.
• Process improvement - Spot bottlenecks and automate repeatable tasks to keep our IT engine lean and scalable.
  

Maintain best practices for data protection, password management, and device security across the org.

• Security hygiene - Enforce device-security best practices (patching, passwords, basic MDM), document procedures, and champion SOC 2-friendly processes.
• Troubleshoot and support printers, office displays, conference room tech, and other connected devices.
  

Coordinate with outside vendors (e.g. internet providers, IT consultants, AV rentals) when needed.

What We’re Looking For:

• 2+ years of IT support / sysadmin experience, ideally in a startup or creative/tech-heavy fast-moving environment.
• Basics of network diagnostics (DNS, DHCP, Wi-Fi tuning) and conference-room AV/live-stream setups (internal or public-facing).
• Strong troubleshooting skills and comfort supporting Mac-based environments.
• Working knowledge of Okta or another SSO/IAM platform and business VPN administration.
• Familiarity with Google Workspace, Slack, Notion, Zoom, at least one CRM (Monday or HubSpot are a plus) and other common SaaS tools.
• Bonus: experience with MDM tools (like Kandji, Jamf) rollouts, SOC 2 or IT compliance standards, or AV setup.
• High attention to detail and a proactive, problem-solving mindset.
• Clear communicator who enjoys collaborating with people across teams.

Benefits:

• Competitive salary and equity package
• Comprehensive health, dental, and vision insurance
• 401(k) plan with company matching
• Unlimited PTO
• Industry-leading in-office perks
• Professional development opportunities and continuous learning support

 Salary: $70,000 – $90,000 per year, depending on experience.

Passes is an equal opportunity employer—we celebrate diversity and are committed to creating an inclusive workplace for all.