The IT Manager ensures reliable operation of computer systems and networks, leads help desk support, manages cybersecurity, and oversees IT vendors.
About Cyngn
Based in Mountain View, CA, Cyngn is a publicly-traded autonomous vehicle company. Whether at a warehouse floor, mine, or construction site, our self-driving technology can be deployed at a variety of commercial domains, across a variety of vehicle form-factors. To build this emergent technology, we are looking for innovative, motivated, and experienced leaders to join our team and move this field forward. If you like to build, tinker, and create with a team of trusted and passionate colleagues, then Cyngn is the place for you. Key reasons to join Cyngn:
We are Small and Big.
With under 100 employees, Cyngn is still a company that operates with the energy of a startup. On the other hand, we are publicly traded. Combined, our employees not only work in close-knit teams with close mentorship from company leaders, they also get access to the liquidity of our publicly-traded equity. This gives our small team the opportunity to make a big impact in industries that other people aren’t touching — without taking on the risks associated with untested organizations.
We Build Today and Deploy Tomorrow.
Our employees aren’t just researchers but are creating reality. In other words, the autonomous vehicles we’re building are designed to go to real clients right away. We are driven by our passion for innovation and the ability to see the entire product and the real impact of our work out in the real world. At Cyngn, the distance between the theoretical and the actual is razor-thin.
We aren’t robots. We just build them.
Go read our Glassdoor reviews and you’ll find that one of the best things about working here is the people. We are an inclusive, diverse team of top talent with exceptional synergy. We thrive on open collaboration and a trusting and creative work environment that is fueled by our passion for the industry. At Cyngn, everyone’s voice is valued and each of our unique perspectives is celebrated. It’s the people that allow our company to continue to grow bigger and better every day.
About This Role
This is an impactful onsite IT technical role in Menlo Park, reporting to our Director of Operations. Cyngn’s VP of Engineering Services and Director of Operations will have oversight on the deliverables for this role aligned with the company's technical and business deliverables.
Responsibilities
- Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization ensuring best in class security systems and best practices
- Lead help desk support efforts for the company, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner. Maintain and scale ticketing system for daily support efforts Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
- Implement, monitor, and continuously improve cybersecurity measures to protect systems, networks, and data against unauthorized access and threats.
- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
- Responsible for capacity, storage planning, database performance as well as maintaining SW and tools licenses & renewals.
- Managing new hire onboarding setups and provide training to users on new applications, technologies and equipment
- Help manage relationships with IT contractors and vendors
- Set up new equipment for new users and assist with relocation of existing users due to moves, promotions, etc.
- Network administration (setting up switches, routers,site-to-site VPN, etc.)
- This position may require occasional nights and weekends support to the teams
Qualifications
- Associate or Bachelor’s degree in Computer Information Systems, Information Technology or equivalent experience in an IT role
- Strong knowledge of systems and networking software, hardware, and networking protocols
- Experience with scripting and automation tools
- Familiarity with various operating systems and platforms (Mac, Windows, Linux)
- Account Management experience
- Working knowledge of virtualization (Docker, VMware etc.,)
- A proven track record of developing and implementing IT strategy and plans
- Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols
- Detail-oriented and data-driven
- Ability to work in a dynamic environment supports cross functional teams.
Benefits & Perks
- Health benefits (Medical, Dental, Vision, HSA and FSA (Health & Dependent Daycare), Employee Assistance Program, 1:1 Health Concierge)
- Life, Short-term and long-term disability insurance (Cyngn funds 100% of premiums)
- Company 401(k)
- Commuter Benefits
- Flexible vacation policy
- Sabbatical leave opportunity after 5 years with the company
- Paid Parental Leave
- Daily lunches for in-office employees and fully-stocked kitchen with snacks and beverages
- Monthly meal and tech allowances for remote employees
Top Skills
Automation Tools
Computer Information Systems
Docker
Information Technology
Linux
macOS
Systems And Networking Software
VMware
Windows
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