IT Logistics Associate

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:As an IT Logistics Associate, you’ll play a key part in ensuring the seamless delivery, support, and lifecycle management of IT hardware and related logistics operations. You will be responsible for overseeing and executing critical deployment and inventory tasks, maintaining accurate asset records, coordinating shipments, and providing responsive desk-side support. Your attention to detail, organizational skills, and commitment to service excellence will directly support a world-class employee experience across the region.

KEY RESPONSIBILITIES:

• Supervise and complete materials and equipment requests.
• Deployment of desktops, laptops, phones (mobile & Desk) & Monitors.
• Ensure safe disposal of equipment.
• Provision of desk-side support and quick-fix management.
• Provide troubleshooting support where appropriate.
• Proactively manage Inventory levels within Deployment remit.
• Work with data entry system to ensure traceability and accuracy.
• Restock of IT cabinets and vending machines
• Manage e-waste solution & donation requests.
• Collection of IT equipment from employees (Terminations, Upgrades etc.).
• Monitor, update and maintain SRT/Task queues on a regular basis Coordination of Delivery of N00b phones within NORAM region.
• Ensuring timely delivery ahead of Orientation dates set out by client.
• Assist with Desk moves.
• Liaise daily with Inventory teams across the NORAM region.
• Perform regular inventory count and maintain inventory stock levels of standard equipment.
• Receiving new hardware (inbound stock).
• Participate in daily/weekly/monthly cycle counting as directed by Site Lead.
• Coordinate shipping to NORAM & Global locations
• Any other projects assigned by management.

ESSENTIAL CRITERIA:

• Experience working in logistics, warehousing, or manufacturing preferred but not essential.
• Proficiency in Microsoft Office.
• Familiarity with inventory management tools preferred but not essential.
• Excellent communication skills, both verbal and written.
• Effective Time management skills.
• Strong organizational skills and attention to detail.
• Collaborative.
• Exceptional professionalism and customer service skills.

DESIRABLE CRITERIA:

• Experience supporting Chromebooks, smartphones, and other mobile devices.
• Previous experience in a global or multi-client IT support environment.
• Knowledge of ITSM tools and ticketing systems.

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. 

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor. 

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