IT Intern

Leader Bank is looking for exceptionally dedicated team members to join one of the region's fastest growing community banks and mortgage lenders. At the time of its founding in 2002, Leader Bank had one branch office, $6.5 million in assets and 7 team members. Since then, the Bank has become one of the most successful banks in Massachusetts with $4 billion in assets, more than 400 team members, 6 branch offices, and annual mortgage originations of over $2 billion.
Exemplary products and an innovative spirit have driven Leader Bank's rapid growth over the years, and our team members embrace these values. Our mission is to obsess over our clients, make them feel valued, and maintain long-term relationships with them by constantly enhancing our products and processes to always be improving our client experience. For our team members, Leader Bank prioritizes competitive compensation and benefits, a healthy work-life balance, and an environment that fosters diversity and inclusion.
Summary
The IT Intern will work within our information technology department and gain experience related to Desktop Support Analyst / Technician roles. They will assist the IT team primarily with desktop support, bug fixes, and basic system integration projects.
This is a full-time internship and will work from our Arlington, MA office Monday - Friday.
Responsibilities

• Proficient understanding of Microsoft Windows OS and Microsoft 365
• Provide hands-on assistance with workstation setups, office moves, and hardware troubleshooting
• Assist the Desktop Support Team with resolving end user submitted support tickets
• Wipe laptops and tower computers for recycling or returning to third-party warehousing and imaging vendor
• Maintain accurate inventory of hardware assets
• Draft knowledgebase articles to capture and record institutional knowledge
• Suggest improvements to workflows and standard operating procedures

Qualifications

• Must be currently enrolled in either a bachelor's or master's degree program in information technology or a related field.
• The ability to work as part of a team is a must.
• Must have a valid driver license as local travel might be required.
• High degree of end user customer service ability, professionalism, and interpersonal skills.
• Prior working experience in the financial service sector is a plus.
• Capable of asking questions.
• Great communication skills are essential.
• Detail-oriented; capable of following instructions set forth by the bank's procedure and process.
• Working towards an associate or bachelor's degree in information technology.
• Certification in Windows Operating Systems a plus.

The base salary range below represents the low and high end of the Leader Bank salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.
Salary Minimum: 45,760.00 - Salary Max: 47,840.00
The range listed is just one component of Leader Bank's total compensation package for team members. Other rewards may include annual bonuses, commissions, short- and long-term incentives, and program-specific awards. In addition, Leader Bank provides a variety of benefits to eligible team members, including health insurance coverage, a team member wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off and vacation.
Leader Bank offers an excellent compensation and benefits package including: 401k plan with corporate match, medical and dental insurance, and the opportunity to work for a fast growing, local organization.
Leader Bank, N.A. is an Equal Opportunity and Affirmative Action employer and does not discriminate on the basis of race, color, religion, age, gender, marital status, sexual orientation, national origin, disability, military status, veteran status or any other protected class.
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