IT Help Desk Specialist

Tapcart is the leading mobile app platform for the world’s fastest-growing Shopify brands. We help marketers and eCommerce teams strengthen their brands and create differentiated customer experiences through a direct mobile channel.

Our platform powers mobile shopping for over 50 million consumers and processes more than $8 billion in revenue annually. Brands like Béis, Grove Collaborative, and Ruggable trust Tapcart to turn mobile traffic into high-retention, high-growth relationships — with mobile apps launched in hours, not months.

THE ROLE

We’re looking for an IT Help Desk Specialist to support our IT operations.
Bring your sharp eye for detail and unmatched follow-through to our team as an IT Help Desk Specialist! You’ll be the go-to expert for remote hardware and software troubleshooting, keeping our team running smoothly no matter where they are. With your MacOS know-how—covering patching, updates, data encryption, and backup tools—you’ll tackle challenges head-on and keep systems secure and efficient. Your tech skills are matched only by your exceptional customer service, always going above and beyond to deliver an outstanding experience.

HOW YOU WILL MAKE AN IMPACT

• Oversee the day-to-day operations of our IT infrastructure, including managing hardware, software, and networking systems.

• Collaborate with cross-functional teams, including Engineering, Product, and Go To Market, to identify and address internal and customer-facing IT and information security needs and opportunities for improvement.

• Provide technical support to employees, troubleshooting hardware and software issues promptly and effectively.

• Execute IT projects, such as system upgrades, migrations, and implementations.

• Install, configure, and update software applications and operating systems as needed.

• Monitor system performance and security, implementing measures to safeguard against threats and vulnerabilities.

• Develop and maintain documentation, including system configurations, troubleshooting procedures, and user guides.

• Stay informed about emerging technologies and industry trends.

WHAT SKILLS YOU’LL NEED

• 2+ years of proven, progressive experience in IT, as a Specialist or other similar role.

• Strong knowledge of IT systems and infrastructure, including hardware, software, and networking.

• Strong knowledge of Apple MacBooks and macOS.

• Proficiency in troubleshooting and resolving hardware and software issues.

• Proficiency with Google Workspace, Slack, Asana, Intercom, and Salesforce.

• Proficiency in MDM, SSO, and VPN.

• Strong experience with the employee life cycle to ensure best-in-class onboarding and offboarding.

• Excellent communication skills, with the ability to interact effectively with stakeholders at all levels.

• Impeccable problem-solving skills and attention to detail.

• Ability to work independently and collaboratively in a team environment.

BONUS IF YOU HAVE:

• Startup company experience

• E-commerce or SaaS company experience

• Experience with Rippling and similar HRIS systems

• Experience with the administration of Rippling, Ashby, Attention, Chili Piper, Okta/Auth0, and Planhat

• Experience supporting SOC 2 Compliance policies and procedures

SALARY RANGE: $75,000 to $90,000 annual

TAPCART PERKS AND BENEFITS:

• 401(K) and stock options for all full-time employees

• Affordable, high-quality medical insurance coverage

• Dental and vision insurance coverage paid 100% for employees

• Life and disability insurance coverage

• Flexible PTO and Sick Time

• 11 paid company holidays

• One-time stipend for outfitting your home office, plus a recurring merchant shopping stipend

WHY JOIN TAPCART?

We are growing startup based in Santa Monica, CA 🏖. Our team and culture are very important to us – we aim to make coming to work fun, challenging and rewarding. We know that doing impactful work means showing up with creative solutions for our merchants and our business. We strive to make Tapcart a place where passionate, talented people can grow their skills and careers.

• Read about our Series B fundraise for $50M in June 2021.

• We raised our Series A for $10M in May 2020.

• Check out what our customers are saying.

Learn more about who we are and what we offer on ourCareers page.

Recruitment Disclaimer:
Please be aware that Tapcart, Inc. (“Tapcart”) and our official professional recruiting agencies and platforms do not:

• Send job offers from free services like Gmail, Yahoo, Hotmail, Whatsapp, etc.

• Request money, fees, or payment of any kind from prospective candidates to apply to Tapcart, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).

• Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Tapcart.

You may see all job vacancies on our official Tapcart channels:

• Official Tapcart website, Careers page: https://www.tapcart.com/careers

• Official LinkedIn Jobs page: https://www.linkedin.com/company/tapcart/jobs/