Baptist Health Jobs

IT Help Desk Analyst – Associate

Baptist Health

IT Help Desk Analyst – Associate

Posted 5 Days Ago

Remote

Hiring Remotely in Kentucky, USA

Junior

Remote

Hiring Remotely in Kentucky, USA

Junior

Provides software, hardware, and network troubleshooting for Baptist Health entities in a remote helpdesk environment. Diagnoses user issues, guides users through template-driven solutions, communicates resolutions professionally, documents work in helpdesk tools, and escalates unresolved issues to second-level support teams according to established procedures.

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Summary

Job Description:

Baptist Health is looking for an IT Help Desk Analyst – Associate to join our team! This is a remote work position that requires residency in KY or IN

Under general supervision of the IT Help Desk Manager, provide software, hardware, and network troubleshooting and problem resolution to all BHS entities. Perform question/problem diagnosis and guiding users through template driven solutions in a helpdesk environment. Clearly communicate solutions in a user-friendly, professional manner. Escalates issues to proper second level support teams based on established guidelines and procedures using helpdesk software and tools.

Qualifications:

Associate degree with one year of job-related experience or two years of direct experience in a technology or healthcare support related role in lieu of degree.
Prior healthcare support or healthcare customer support position preferred.
Prior customer service experience preferred.
Experience working in a healthcare setting preferred.
Experience working in a customer service role preferred.

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!

Baptist Health is an Equal Employment Opportunity employer.

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