IT Engineering Manager (Remote)

GetixHealth is seeking an experienced Manager of IT Engineering to lead a multidisciplinary technology team and oversee a complex portfolio of enterprise technology initiatives.

This is a hands-on leadership position requiring someone who can operate across technology, data, software development, project delivery, quality assurance, and business operations.

The Manager will lead a team of approximately eight professionals whose functions may include product/project management, quality assurance, business analysis, technical analysis, data analysis, and report development. The role also oversees a broad portfolio of approximately 30 concurrent company initiatives, including major system implementations, telecommunications projects, reporting solutions, integrations, and other large-scale technology changes.    

Team Leadership & Development

• Lead, coach, and develop a multidisciplinary technology team of approximately eight employees.
• Establish clear priorities, performance expectations, accountability, and development plans.
• Identify skill gaps, succession needs, and professional-development opportunities.
• Balance workloads and align resources with changing business priorities.
• Build strong collaboration across engineering, software development, infrastructure, security, data, operations, vendors, and business stakeholders.

Enterprise Project & Portfolio Oversight

• Oversee approximately 30 concurrent technology initiatives with competing priorities and dependencies.
• Provide oversight for strategic technology projects with budgets of $1 million or more.
• Monitor scope, status, risks, resources, budgets, dependencies, and outcomes.
• Partner with executives and business leaders to prioritize initiatives based on business value, operational impact, risk, regulatory requirements, and available capacity.
• Translate business objectives into organized, actionable work for technical and software-development teams.
• Ensure requirements, acceptance criteria, testing plans, data needs, documentation, and implementation expectations are sufficiently defined before development begins.
• Oversee third-party vendors and hold them accountable for timelines, quality, contractual commitments, security requirements, and outcomes.    

This role requires a leader with strong technical and data knowledge, not solely project-management experience.

Responsibilities include:

• Lead major system implementations, telecommunications initiatives, integrations, application enhancements, and reporting solutions.
• Apply a strong understanding of systems, data, business processes, and technical dependencies.
• Guide the development of reports, dashboards, data models, analytics, and business-intelligence solutions, including Power BI.
• Promote data quality, governance, appropriate access controls, and accurate reporting.
• Ensure solutions address scalability, reliability, cybersecurity, privacy, integration, supportability, and business continuity.
• Partner with software-engineering teams on requirements readiness, testing, releases, and production handoffs.
• Support Agile, DevSecOps, automation, CI/CD, and cloud-based services.
• Use metrics and operational data to identify bottlenecks and improve technology delivery.  

• Ensure appropriate functional, integration, regression, security, performance, and user-acceptance testing.
• Strengthen QA processes based on project complexity and risk.
• Ensure implementations include appropriate training, documentation, change management, support plans, rollback procedures, and post-launch monitoring.
• Conduct or support post-implementation reviews.
• Promote root-cause analysis and sustainable corrective actions when delivery or quality issues occur.  

The Manager will also help GetixHealth evaluate practical uses of emerging technologies.

• Evaluate AI, automation, and analytics opportunities across requirements development, testing, reporting, project delivery, and team productivity.
• Ensure AI-enabled solutions include appropriate human oversight, data protection, security review, accuracy validation, and governance.
• Evaluate AI opportunities based on measurable business value rather than trends alone.
• Maintain awareness of cybersecurity threats, privacy expectations, technology regulations, and third-party risks.  

Candidates should have demonstrated experience with:

• Leading technical, data, analytics, reporting, QA, product, project, or business-analysis professionals
• Managing multidisciplinary technology teams
• Data analysis, business analysis, technical analysis, information security, reporting, or related disciplines
• Managing numerous concurrent technology initiatives with shared dependencies and competing priorities
• Major technology implementations, enterprise system changes, ERP initiatives, telecommunications projects, or similar organizational transformations
• Translating business objectives into actionable technical requirements
• Project risk, resource allocation, prioritization, quality, and escalation
• Communicating complex technical issues to executives, business leaders, vendors, and technical teams
• Modern software delivery, QA, data governance, cybersecurity, cloud services, automation, and AI-enabled business tools  

Candidates should also bring working knowledge and experience with:

• .NET / .NET Core
• C#
• T-SQL / SQL Server
• Entity Framework
• ASP.NET
• .NET MVC
• Angular and/or React
• HTML
• CSS
• JavaScript
• jQuery
• Bootstrap

The JD specifically calls for software-development knowledge across these technologies, so I would keep this section highly visible in the Indeed and LinkedIn postings. It helps distinguish the position from a general IT Program Manager or PMO Manager.  

• Experience overseeing projects/programs in a healthcare and/or call-center environment
• Experience managing a portfolio of approximately 30 simultaneous initiatives or a similarly complex workload
• Power BI, enterprise reporting, data visualization, analytics, or data-management experience
• Familiarity with ERP platforms, telecommunications systems, enterprise applications, and system integrations
• Experience in regulated, security-sensitive, or data-intensive environments
• Vendor management, budgeting, contract oversight, and technology procurement experience
• Experience applying AI or automation to technology delivery, reporting, QA, or operational workflows    

We're looking for an adaptable leader who combines technical and data expertise with strong people leadership.

The right person can introduce structure and accountability without creating unnecessary bureaucracy, manage competing priorities, communicate effectively with both technical teams and executives, and move complex initiatives forward.

Important: The job description intentionally does not establish a minimum number of years of experience. Candidates should be evaluated based on demonstrated capabilities, leadership maturity, accomplishments, and readiness to perform the role.    

• Comprehensive Health Benefits: Choose from a variety of medical, dental, and vision plans designed to support your overall well-being.
• Life & Disability Coverage: Company-paid Basic Life and AD&D insurance, short-term and long-term disability coverage, with voluntary coverage options available.
• 401(k) Retirement Plan: Eligible employees can participate in the company’s 401(k) plan, including company matching opportunities.
• Paid Time Off: PTO begins accruing from your first day of employment.
• Flexible Benefit Options: A variety of benefit options are available to meet individual and family needs.

Founded in 1992, GetixHealth has grown into a leading provider of healthcare revenue cycle management services, with offices across the United States and India. We work with healthcare organizations to optimize financial performance through solutions designed to improve efficiency, profitability, and the patient financial experience.

GetixHealth is an equal employment opportunity employer and participates in E-Verify.