IT Engineer

About the role

Building a new mental healthcare system at Headway is only possible because of the scale and leverage that software can provide.   The IT team at Headway is an essential function at Headway that builds operational efficiency into everything we do, giving our organization the tools needed to achieve our goals of reshaping mental healthcare.   In this role, you’ll have the unique opportunity to be the builder and driver of our dedicated, in-house IT Engineering efforts. You will execute projects, both technically and organizationally, to tackle challenges as the company continues to rapidly scale.

• Oversee and maximize the usage of features by Headway in tools such as  Slack and Jira/Atlassian suite.
• Manage application security through routine audits, and enforce best practices for access control.
• Develop and uphold procedures for employee lifecycle management, especially onboarding and off-boarding processes.
• Maintain documentation for all core applications and processes.
• Address and resolve application-related incidents and service requests.
• Work collaboratively with cross-functional teams to develop scalable automations across the company.

• Have 5+ years experience working in a SaaS-based IT environment
• Possess subject matter expertise in workflows and integrations, leveraging APIs to automate processes and reduce redundancy
• Are skilled at working with stakeholders to collect, synthesize and present solutions that meet business needs and drive efficiency across workflows
• Value project management, and plan work visibly and methodically
• Are a team player and welcome feedback with a growth mindset
• Stay up-to-date on the latest security and privacy best practices and requirements

• Identity and Access Management: Okta, Lumos
• Email and Messaging: Gmail and Slack
• Document Creation and Collaboration: Google Workspace, Confluence
• Credential Management: 1Password
• Ticketing: Jira Service Desk, ZenDesk, Jira Projects
• Project Planning: Jira
• Endpoint Management: JAMF, InTune, ChromeOS, Kolide

Our interview process

After you apply to Headway, here are some details of what to expect during the interview process.

• Initial screen: You’ll connect with someone in recruiting so you can learn more about the team, Headway’s mission and exciting growth, and we can get a better idea of your background.
• First round: You'll meet with the IT Manager to discuss your previous experience, and do an initial technical screen.
• Final rounds: You’ll meet several team members for technical and non-technical interviews, and leave with a fuller picture of what it’s like to work at Headway.
• References and the Offer: Our favorite part of the process! We'll send over all of the details, including specifics on employee equity, and congratulatory messages from excited future team members!

The expected base pay range for this position is $126,650 - $149,000 based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for performance-based variable compensation and an equity grant, depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

• Benefits offered include:
• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

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