Cloud Platform Reliability Engineer

Address: USA-IL-Chicago-300 South Riverside Plaza
Store Code: Greenville Data Center - It (5118640)
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
Primary Purpose
Platform Reliability Engineer will help ensure service availability, identifying and automating manual processes, and bridging the gaps between product development teams and operations. Implementing operational improvements in availability, latency, performance, efficiency, change management, monitoring, incident response, patch management and capacity planning are all within scope for this role. Whether it's done through code, the introduction of modern tools, and/or better processes continuous improvement and efficiency is the goal.
You'll provide operational excellence with troubleshooting skills, ownership in supporting various Azure services
Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include: Salisbury, NC, Chicago, IL, & Quincy, MA.
Applicants must be currently authorized to work in the United States on a full-time basis.
Roles and Responsibilities

• Builds, manages, and operate Azure Core Services with automation and infrastructure as code
• Manages, and operates the continuous delivery framework and tools, manages, and automates the lifecycle of the different platform components and help support product teams
• Leverage cloud architecture, applying site reliability principles, full-stack troubleshooting skills across network, application, security, Identity, OS, Containers, on-prem, and distributed services layers.
• Provide reasoning about system & application architecture as well as be comfortable looking at code and offering feedback on how it can be improved to increase reliability.
• Identify opportunities and drive the implementation of automation to improve patch management, service health, manageability, reliability, and telemetry.
• Own, triage, investigate and resolve service issues with an emphasis on broad communications, learning & teaching throughout the process
• Design process or technology solutions that monitor, identify, and resolve platform, system, deployment, and environmental issues both prior & post production releases, and ensure measurable improvements against Service KPIs.
• Drive Security and compliance aspects for services in accordance with Azure compliance requirements.
• Engage in service capacity planning, demand forecasting and work towards Azure cost optimizations.
• Create and document Runbooks, Operational procedures, and Standards on confluence
• Communicate on a deeply technical level with product engineering, project management and product teams to improve and optimize products, improve infrastructure, and evolve services.
• Work within a project management/agile scrum teams in a support role as part of a wider team
• Remain current on new technologies, methods and procedures including, but not limited to, coding practices such as Test Driven Development, Continuous Integration, Continuous Deployment and Operational excellence
• Participate in on call rotation. Participate, collaborate, and provide guidance in retrospectives.
• Ensure operational stability of a 24/7/365 grocery retail environment by providing technical support, system monitoring, and issue resolution which may be required during off-hours, weekends, and holidays as needed.

Required Qualifications

• Production experience in Cloud technologies - Azure IaaS, PaaS, networking, Azure functions, Azure automation and runbooks, workbooks, Insights, Security center, Azure Monitor, Log Analytics.
• Ability to read, write, configure, design, and script end-to-end service telemetry, alerting and self-healing capabilities for platform services
• Ability to work in an Extreme Programming environment and work in a paired programming/operating model
• Able to facilitate diverse teams, multi-task, and work under pressure to meet aggressive schedule targets
• Hands on experience with IaC tools like ADO, ARM, terraform, ansible, PowerShell, python, azcli, github
• Experience in service capacity planning, demand forecasting, software performance analysis and system tuning
• Technical and Operational expertise in Windows/Linux/VMware/Hyper-V/AKS, SQL and N0-SQL DB's, IaaS, PaaS, FaaS, Data, BCDR, Security, Management, Storage, Networking, Monitoring, Identity and Connectivity
• Experience managing and maintaining code repos, build systems, and CICD pipelines
• Experience in infrastructure and configuration as code, as well as service auto-scale capabilities.
• At least 4 years of hands-on operational experience supporting the following or related experience:
  • Azure Virtual Network, VWAN, Express route, Load Balancer (L4/L7), Traffic Manager, CDN, Azure DNS, routing & routing protocols like BGP, firewall concepts
  • Azure Identity including any of the following: Azure AD, PIM, Conditional Access, MFA, Azure AD Connect, Password less sign-ins, Microsoft Defender, key vault
  • Azure Governance, Security, Monitoring, Workbooks, Compliance, and cost awareness
  • Azure Virtual Machines, Containers and/or Kubernetes and/or OpenShift (infrastructure perspective)
  • Azure Storage Account, Disk, Snapshot, Backup, Site Recovery, file sync, Data Lake

• 3+ years of experience supporting, maintaining, and automating Azure environments
• 2+ years of experience using IaC tools (ARM, Terraform, JSON,YAML, PowerShell, Github etc...)
• 7+ years of IT experience focused on infrastructure which includes server, storage, network, security, Identity

Preferred Qualifications

• Azure Certifications
• Blend of both Development and SRE mindset (i.e., software and infrastructure)
• Systematic problem-solving and troubleshooting skills coupled with a strong sense of ownership and drive.
• Bachelor's Degree

ME/NC/PA/SC Salary Range: $92,640 - $138,960
IL/MA/MD Salary Range: $106,480- $159,720
#LI-CW1 #LI-Hybrid
At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent. Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
We offer an experience where our associates are valued; Diversity, Equity, Inclusion and Belonging are infused in our business and our employees are representative of the communities that we serve. We believe in total wellness, which encompasses a blend of physical, financial and emotional wellness.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.
Job Requisition: 426552_external_USA-IL-Chicago