Coordinate Arden Wood’s day-to-day technology needs and lead IT projects with an external managed service provider. Responsibilities include coordinating computer and equipment upgrades, evaluating Wi-Fi and internet issues, supporting a potential telephone system replacement, monitoring support requests, communicating technical recommendations, tracking risks and progress, and providing onsite project oversight through testing and completion.
Arden Wood is seeking someone who can be involved in day-to-day staff computer needs and issues and coordinate and oversee positive resolution with our computer support company (PCS). In addition, they would move specific technology projects forward, provide oversight, coordination, and follow through on several existing tech issues.
Projects may include computer upgrades, improvements to internet connectivity and bandwidth, and a possible telephone system replacement. The IT Coordinator must be able to keep a project organized, explain technical recommendations clearly, and be the onsite project manager when work is underway.
What you’ll do
- Lead Arden Wood’s side of assigned IT projects, from planning and scheduling through testing and completion.
- Coordinate computer and equipment upgrades with PCS.
- Work with PCS to assess recurring Wi-Fi, internet, and bandwidth concerns.
- Help evaluate and coordinate a possible telephone system upgrade.
- Keep leadership informed of progress, decisions, risks, and next steps.
- Communicate patiently and clearly with and employees during technology changes.
PCS will continue to provide help desk services and contracted technical support. The IT Coordinator will provide onsite assistance, monitor and escalate support requests, and coordinate day-to-day technology needs and larger projects through completion.
What you’ll bring
- Experience coordinating IT projects, equipment upgrades, or vendor-supported implementations.
- A working understanding of computers, networks, internet connectivity, and telecommunications.
- Strong organization, follow-through, problem-solving, and customer service skills.
- The ability to work with technical vendors and explain their recommendations to people without an IT background.
- The ability to work onsite and respectfully within Arden Wood’s Christian Science environment.
Experience with a managed IT provider, telephone system project, or residential or nonprofit setting is helpful.
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