IT Supply Applications Lead

Indivior is a global pharmaceutical company working to help change patients' lives by developing medicines to treat opioid use disorder (OUD). Our vision is that all patients around the world will have access to evidence-based treatment for the chronic conditions and co-occurring disorders of OUD. Indivior is dedicated to transforming OUD from a global human crisis to a recognized and treated chronic disease. Building on its global portfolio of OUD treatments, Indivior has a pipeline of product candidates designed to expand on its heritage in this category. Headquartered in the United States in Richmond, VA, Indivior employs over 1,000 individuals globally and its portfolio of products is available in over 30 countries worldwide. Visit www.indivior.com to learn more. Connect with Indivior on LinkedIn by visiting www.linkedin.com/company/indivior.  

POSITION SUMMARY:

A business focused IT Supply Applications Lead that can leverage their strong functional hands-on applications and reporting experience in supporting SAP and other key applications relevant to the Supply function which covers Supply Chain & Distribution, Manufacturing and Quality. This will be an opportunity to work closely with key Supply business and IT stakeholders to define and deliver continuous improvement roadmap opportunities for Indivior.

The IT Supply Applications Lead will act as a liaison, change enabler, and project manager between Business, IT functions and external partners to maintain and build solutions that help Indivior operate more effectively and efficiently. The role relies heavily on internal consulting skills, Supply, Manufacturing and Quality Operations business knowledge and relevant SAP and associated Manufacturing and Supply solution expertise to improve business processes and reporting within a pharmaceutical environment.

ESSENTIAL FUNCTIONS:

The responsibilities of this role include, but are not limited to, the following:

Supply Application Strategy:

• Determine strategy and roadmap for Supply business functions
• Keep abreast of manufacturing, regulatory, industry and technology changes

Stakeholder Management / Partnership & Governance:

• Work with the Supply business to identify business and IT roadmap opportunities, and with the wider business to increase the efficiency and utilization of systems.
• Mature IT / Supply Governance & lead regular business reviews 
• Ensure all super users are trained and have access to support and materials to fulfil their roles.  Work with super user groups to implement best practices across the population.

Application Management:

• Responsible for aspects of license and vendor management for support partners and software vendors
• Partner with internal and external vendors on development and support, ensuring any support issues are escalated and prioritized appropriately.
• Work closely with the business and Information Security to identify and mitigate security risks.
• Support internal and external audits to ensure systems are compliant with all relevant policies.
• Define and evolve application management approach for the systems including system specific change management and application administration

Team and Project Leadership:

• Build strong collaborative relationships with key business partners and IT colleagues that enables effective support and solution implementation.
• Strong leadership and management skills to facilitate offshore and onsite vendor and internal support teams, working across geographies to ensure company SLA’s are met.
• Support and coach team members, and guide external vendors, to meet business objectives.
• Manage IT and business facing projects by leading teams to meet schedule, budget, and quality.
• Manage key risks, issues, actions, and decisions in timely manner.
• Identify workload and resourcing constraints and propose options to prioritize and deliver solutions

Procedures and Controls:

• Continue to mature IT and business processes and associated training documentation.
• Review and approve IT procedures and controls.

Application Support and Administration:

• Be responsible for the teams who manage day to day incidents and requests for several business systems, ensuring these are managed in line with SLA’s, and Indivior IT best practices.
• Maintain the system operation as required by the business and in line with Indivior Policies and SOP’s.
• Complete regular IT administration activities, covering:
  • Ongoing training and support for super users/users
  • Oversee interfaces and critical jobs
  • Execution and review of scheduled Sarbanes Oxley Act (SOX) and IT General controls

Projects and Enhancements:

• Act as Project Manager for system improvement projects and enhancements, and input into other projects that may impact upon the applications being managed.
• Hands on capability in all aspects of the project lifecycle, including gathering requirements, Gap Analysis and blueprinting, system configuration, customization, testing, documenting, deployment and training end-users on SAP and associated applications
• Collecting business requirements and completing assessments for enhancement requests across Supply functions for SAP and associated applications
• Design and implement solutions and continual business process improvements for Supply applications
• Design and author training & knowledge articles, standard operating procedure documents, functional and technical design documents, ensuring that documentation specific to Indivior’s Good Documentation Practices as per the standards set by Quality and Compliance department
• Lead the development of testing requirements, script preparation and successful testing completion as per defined testing standards
• Define cutover and deployment plans and lead the rollout of changes and projects to business teams ensuring communication, training and support issues are completed timely to enable successful implementation

MINIMUM QUALIFICATIONS:

Education: 4-year Bachelor’s Degree

Field of Study: Business / Engineering or Supply / Operations discipline with focus on Information Technology

Industry: Pharmaceuticals / Life science / Manufacturing

Computer/Application Skills: Windows, MS Office, ValGenesis, ServiceNow, SAP MM, SAP SD, SAP PP-PI, SAP WMS, SAP IBP, SAP BI, Power BI, Veeva QMS, Manufacturing Execution Systems.

COMPETENCIES/CONDUCT:

In addition to the minimum qualifications, the employee will demonstrate:

Experience

• At least 7 years’ experience in IT Management of Supply function applications and business processes with in-house and outsourced manufacturing within a Pharmaceutical / Regulated environment.
• Minimum 10 years SAP MM, SD, PP, WMS experience with significant integration knowledge across adjacent SAP FICO modules and reporting
• Demonstrated experience operating within an SAP “Global Template” environment with multi-national manufacturing / sub-contracting companies and intercompany processes
• Process reengineering experience optimizing Global Supply with Internal and external Manufacturing models
• Demonstrated Implementation & support experience of integrating SAP with external partners
• Knowledge and experience with SAP SCM applications (APO-DP/SNP, Flexible Planning) and SAP IBP Demand/Supply desired
• Knowledge and experience with Manufacturing Execution, Quality and Serialization systems (TraceLink) well regarded
• Strong track record of contributing to projects and achieving results within a validated regulatory environment

Attributes

• Customer and results orientated personality.
• Role requires effective communication and team skills.
• Support, diagnostic and problem-solving skills experience.
• Flexibility in thinking/action and pragmatic in solving problems.
• Flexibility in role and approach, comfortable with adopting and adapting different roles as required.
• Fluency in English is essential.