IT BRM – Sales Operations Manager

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

The IT BRM, Sales Operations Manager serves as a strategic technology partner to the sales Operations team globally focusing on LATAM region, acting as a key thought leader and change agent. This role is empowered to recommend, scope, and implement cross-functional processes and systems that directly enhance operational efficiency and elevate the positioning of the FreeStyle Libre brand in the healthcare provider marketplace.

What You’ll Do

• Lead technology strategy and execution for Sales Operations, aligning IT capabilities with business goals.
• Drive innovation and continuous improvement across commercial operations and analytics platforms.
• Manage and enhance applications that support field sales effectiveness, ensuring optimal engagement with healthcare providers.
• Collaborate with cross-functional teams to identify opportunities for process optimization and technology enablement.
• Champion change, foster creativity, and support initiatives that improve performance and drive strategic outcomes.
• Provide governance and oversight for large-scale, multi-disciplinary projects and programs.

Primary Job Scope:

• Strategic Portfolio Alignment: Ensure that programs, projects, and applications within the portfolio align with organizational strategy through consistent and predictable delivery. Collaborate closely with commercial and corporate IT teams, leveraging deep business process knowledge, evolving technologies, and relevant regulations.
• Sales Performance Enablement: Provide the Sales Operations team with a comprehensive view of sales performance to quickly identify issues and opportunities. Drive standards and actions that enhance sales activities, and monitor/report on these metrics.
• Operational Excellence: Possess a strong grasp of key operational metrics and performance indicators. Apply real-world experience to implement effective operational sales programs.
• Business Process & Requirements Analysis: Proactively analyze business processes and document requirements to gain a deep understanding of products and their needs.
• Technology-Driven Innovation: Identify opportunities to apply technology for new business initiatives, process improvements, and cost efficiencies. Evaluate alternative solutions and recommend feasible options, often leveraging new or existing technologies.
• Global Synergy: Take a global perspective on tools, platforms, and processes to share learnings and drive synergy across diverse regions within ADC.

Core Responsibilities

• Technology Strategy & Enablement: Provide strategic insights to business units on leveraging technology to enhance organizational capabilities. Drive the development of a robust tech stack to support commercial operations and analytics team.
• Application Management & Enhancement: Oversee and continuously improve multiple applications that empower the field sales team to effectively promote the FreeStyle Libre brand to healthcare providers.
• Innovation & Change Leadership: Champion innovation and foster a culture of creativity. Encourage openness to new ideas and support initiatives that drive change and calculated risk-taking.
• Solution Alignment: Recommend technology solutions that align with business unit strategies, priorities, and long-term direction.
• Collaborative Portfolio Management: Partner with unit management to oversee the portfolio of programs, projects, and applications. Ensure alignment with long-range planning and budgetary goals.

EDUCATION AND EXPERIENCE YOU’LL BRING

Required Qualifications

• Education: Bachelor’s degree required.
• 7–10 years of IT or business experience in a large or mid-sized corporation, ideally within the Healthcare industry.
• Proven technology or business expertise in one or more areas relevant to supported business processes.
• Broad experience across disciplines such as application development and cloud infrastructure.
• Strong understanding of sales operations systems (CRM, analytics, compensation tools).

Preferred Qualifications

• CRM: Experienced Salesforce or Veeva CRM administrator with a proven track record in managing day-to-day sales operations and a strong attention to detail.
• Sales Operations Program Leadership: Background in implementing large-scale Sales Operations programs (CRM, Compensation systems, Analytics) from either the business or technology side.
• Strategic Alignment: Experience in setting technology or business strategy and ensuring alignment between business goals and technology initiatives.
• Analytics Proficiency: Skilled in enterprise analytics tools and technologies.
• Governance Leadership: Direct experience leading governance boards for large, multi-disciplinary projects.
• Interdisciplinary & Intercultural Skills: Strong ability to influence across disciplines and cultures, with excellent networking capabilities

• Insurance claims/Health Care Industry experience

Misc: This role is based at our Alameda, CA office. This is not a remote or hybrid opportunity.

Apply Now

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

     

The base pay for this position is

$112,000.00 – $224,000.00

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:IT Services & Solutions Delivery

     

DIVISION:BTS Business Technology Services

        

LOCATION:United States > Alameda : Plaza 6 Building

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:Standard

     

TRAVEL:Not specified

     

MEDICAL SURVEILLANCE:Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)

     

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

     

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

     

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf