IT Analyst - Onsite Technical Support

Company:Marsh

Description:

We are seeking a talented individual to join our Technical Support team at Marsh McLennan as IT Analyst - Onsite Technical Support. This role will be based in Istanbul. This is a hybrid role that has a requirement of working at least three days a week in the office. The successful candidate will provide essential Tier 1 technical support to colleagues globally, ensuring efficient operation of desktop hardware, software, and mobility technology while contributing to a collaborative team environment.

We will count on you to:

• Actively participate in team meetings and training sessions to enhance your knowledge of current technologies.

• Provide Tier 1 technical support to colleagues both onsite and remotely, ensuring timely resolution of incidents and requests.

• Assist with the installation, maintenance, troubleshooting, and repair of desktop hardware, software, and mobility technology.

• Maintain accurate records of support work and asset management, ensuring compliance with corporate policies.

What you need to have:

• Associates degree in a technology-related discipline; OR a combination of work experience, education, and training equivalent to a two-year college degree in a technology-related discipline.

• One year of related work experience in a technical support role.

• Knowledge of industry desktop operating systems and software, as well as desktop hardware.

• Excellent organisational and prioritisation skills, along with thorough troubleshooting and analysis skills.

What makes you stand out:

• A+ certification and ITIL certification preferred.

• Superior customer service skills and the ability to communicate effectively, both verbally and in writing, with all levels of IT colleagues, peers, and business colleagues.

• Ability to work independently and with minimal supervision, as well as under pressure, while also being a team player.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.