Manage IRA-related inquiries, support clients with retirement accounts, ensure compliance, and enhance client service experience through various communication channels.
Foris Capital US LLC, a Crypto.com company, is seeking an experienced FINRA Series 7 Registered Representative with a focus on IRAs and retirement accounts to join our broker/dealer team. This position is responsible for handling all IRA-related inquiries and transactions, supporting clients with every aspect of their retirement accounts, and ensuring compliance with applicable regulations.
As a key member of our client service team, you will be the front line of the firm’s interaction with customers, assisting them with IRA rollovers, transfers, contributions, distributions, required minimum distributions (RMDs), beneficiary updates, and complex issues such as return of excess contributions and recharacterizations. You’ll also contribute to improving processes and delivering an exceptional client experience across phone, email, and chat channels. This position is based out of Chicago, Illinois.
Responsibilities
- Provide expertise on IRAs and retirement accounts, including Traditional, Roth, and future Inherited IRAs
- Provide white-glove customer service through phone, email, and chat while ensuring all communications meet compliance and regulatory standards.
- Process and assist with IRA transfers, rollovers, contributions, distributions, and recharacterizations accurately and efficiently.
- Educate clients on retirement account rules, including contribution limits, RMD requirements, and tax implications.
- Identify opportunities to improve the IRA service experience and help implement process enhancements to streamline operations.
- Collaborate with internal teams to resolve complex IRA or retirement-related issues.
- Maintain up-to-date knowledge of IRS and FINRA rules related to retirement accounts.
- Contribute to the development of educational content and tools to help clients make informed retirement decisions.
Requirements & Skills
- Active FINRA Series 7 and 63 Licenses required.
- Minimum 1+ year of experience in the retirement or brokerage industry, with a strong focus on IRAs and retirement accounts.
- Strong working knowledge of IRA contribution, distribution, and rollover rules.
- Clean regulatory record with no Disclosure Events.
- Excellent customer service, communication, and interpersonal skills.
- Demonstrated ability to build trust and rapport with clients while providing clear, compliant guidance.
- Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
- Proactive problem-solver who is eager to expand expertise in retirement products and services.
- Enthusiastic about helping clients achieve their retirement and financial goals while fostering a positive customer service culture.
- Flexibility to work and support clients in overnight trading 24/5 environment.
- Crypto Enthusiastic
Life @ Crypto.com
Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.
Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions.
Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.
Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.
One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.
Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
Aspire career alternatives through us - our internal mobility program offers employees a new scope.
Are you ready to kickstart your future with us?
Benefits
Competitive salary
Attractive annual leave entitlement including: birthday, work anniversary
401(k) plan with employer match
Eligible for company-sponsored group health, dental, vision, and life/disability insurance
Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.
About Crypto.com:
Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.
Learn more at https://crypto.com.
Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.
Personal data provided by applicants will be used for recruitment purposes only.
Please note that only shortlisted candidates will be contacted.
Top Skills
Finra Series 63 License
Finra Series 7 License
Ira
Retirement Accounts
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