Investor Reporting Specialist

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the homeowner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Investor Reporting Specialist plays an important role in the organization by performing a number of activities related to the company’s Loan Servicing functions. The role is primarily responsible, under general supervision, for performing a number of accounting-related tasks in support of the department, such as, reporting, balancing, and remitting financial figures to third-party investors, preparing reports, maintaining accurate records, identifying payment discrepancies, providing analysis, etc.

Compensation

This role is a non-exempt position with a targeted salary range of $27/hour to $34/hour.

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

Essential Functions

• Reconcile actual activities against reported activities.
• Research and resolve all variances in Investor Reporting applications.
• Ensure all cash adjustments are researched and cleared by required deadlines.
• Report all loan modifications to investors for both traditional loans and other modifications.
• Ensure monthly activity is completed timely and accurately, and that each accounting cycle cutoff is completed by the required deadline.
• Verify funds owed and available for investor principal and interest remittances, and advance funds when necessary.
• Respond to routine investor inquiries and audits, escalating if necessary
• Perform various system maintenances functions, general ledger transactions, and set up new bank accounts as required.
• Set up, transfer, and balance all new loan sales.
• Analyze and report impact of reported data on borrowers, investors, and the company.
• Track and manage offsite storage and maintain records in accordance with retention requirements.
• Recover servicing advances to ensure minimal aging.
• Perform other duties as assigned.

Qualifications

• Bachelors Degree directly related to the position or equivalent, preferred.
• Degree in Business, Accounting, Finance, etc. or equivalent relevant work experience is preferred.
• Minimum three years experience working in Investor Reporting Accounting position(s) in Mortgage Loan Servicing Operations.
• Strong knowledge and proficiency with investor accounting principles and concepts, including debits and credits, cash flow requirements, bank reconciliations, etc.
• Work independently in a fast-paced, deadline-driven environment.
• Highly organized with the ability to manage multiple priorities; strong sense of urgency and responsiveness.
• Strong detail orientation and highly organized; follows through on all open issues.
• Apply analytical skills and sound judgment to assess impact on borrowers, investors, and company.
• Sound judgment, ability to think critically.
• Intermediate to advanced math and Excel skills.
• Expert level knowledge of GSAs (FHLMC, GNMA, FNMA).
• Ability to use a 10-key by touch quickly and accurately.
• Intermediate knowledge of Microsoft Word and PDF/Adobe programs.
• Communicate and interpret complex information effectively in verbal and written forms.
• Excellent verbal and written communication skills required.
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
• Commitment to company values.
• Customer Service - Proactive attention to each person.
• Integrity - Do and say what's right.
• Respect - Treat others with dignity.
• Collaboration - Listen and work together.
• Learning - Seek knowledge and strive for improvement.
• Excellence – Deliver the unexpected.

Supervision

Job Scope:  Responsible for understanding the department/functional area objectives and goals and how own job contributes to achievement of these goals; may contribute insights and ideas on policies, processes, procedures, and efficiency; may recommend changes and enhancements based on analysis and evaluation of circumstances.

Complexity:  Problems are often complex and specialized and may involve unprecedented circumstances; resolution requires investigation, analysis and review of professional/organizational standards.

Impact:  Decisions and actions have an impact on the smooth operation and timeframes of the department, programs/projects; impact on the broader organization is generally indirect.

Interaction/Supervision:  Acts as a mentor/guide to less experienced professional contributor staff in a similar role; works independently and only under general direction; guided by professional standards, desired outcomes, and project plan specifications.

Requirements

• Work is primarily sedentary; mobility in an office setting.
• Ability to operate standard office equipment and keyboards.
• Frequent use of computer keyboard and mouse.
• Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation.
• Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.
• Office environment – moderate noise, no substantial exposure to adverse environmental conditions.

• Travel 5-10%

• Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow.
• This role requires effective adaptation to workplace stressors, including customer service complaints, security responsibilities, and competing priorities.
• Must be able to adhere to process protocol. Must be able to apply established protocols in a timely manner.
• Work is primarily performed during the business week, Monday - Friday.

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.

REQ#: INVES018079