INTERNAL APPLICANTS ONLY - Order Processing Manager (Hybrid)

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60 retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things, and believe that every new day brings opportunities for growth.

We are seeking a performance-driven Order Processing Manager to support the daily activities of our Order department—a team with high standards of quality, service, accuracy and efficiency. In this role, you’ll use your strong analytical skills, excellent problem-solving abilities and commitment to outstanding customer service to help guide and manage day-to-day operations. The ideal candidate will embody our core values of building trust, fostering employee growth, and maintaining a positive and innovative work environment. Applicants should have solid experience with data analysis, strategic planning and workflow efficiencies, as well as superb communication, training and interpersonal skills to support department growth and development. Since you’ll be working closely with a variety of cross-functional teams, excellent collaboration skills are also a must. This position is located on-site at our Carson headquarters. 

Please note that this position is open to internal candidates only. External candidates who apply will not be considered for this role

A day in the office looks like this: 

• Manage and coordinate day-to-day order processing, including order entry, order status, billings, order release, pricing, account maintenance/setup, allocation discrepancy resolution, customer service, sales support, warehouse and transportation communication and overall order management 
• Analyze business processes and workflows for improvement and automation opportunities  
• Support company goals by establishing and tracking measurable department KPIs 
• Flag and drive resolution on any systemic or operational issues that are preventing timely fulfillment, status updates, customer billing, etc. 
• Help identify opportunities to improve overall reporting and analytics capability 
• Cultivate a culture of trust and integrity within the team, exemplifying ethical conduct and leading by example 
• Build a team that provides exceptional customer service across multiple channels by leading, coaching and developing a top-notch Order team via providing ongoing performance management and personnel development 
• Manage the recruitment, onboarding, offboarding, training, development and succession planning for your team 
• Conduct training sessions and workshops to educate employees on continuous improvement methodologies in order to foster a culture of learning and development 

Got the skills and experience? Here’s what we’re looking for:

• 3+ years of experience in an Order department, call center or customer service management role 
• Proven experience in managing people/teams, including leads and supervisors 
• Ability to lead at multiple levels of the organization 
• Strong analytical, planning and problem-solving skills with an outcome-oriented mindset 
• Experience with sales automation software a plus 
• Ability to juggle multiple tasks/projects with superb accuracy 
• Strong analytical and problem-solving skills, with the ability to leverage data for decision-making and identifying improvement opportunities  
• Strong coaching and mentoring skills, with a focus on developing employee potential 
• Proficiency in Microsoft Office suite for communication and data analysis 
• Ability to lead a team in a fast-paced environment with changing priorities 
• Exemplary written and verbal communication skills 

And here’s our end of the bargain! 

At Lakeshore, we pay local market wages for employees that reside within Los Angeles and Orange Counties.

For this position, new employees joining Lakeshore who live within Los Angeles and Orange Counties are typically brought into the organization at a salary rate between $82,000 - $90,000 depending on relevant experience & skillset.

This range is indicative of projected hiring range. The annual base compensation will take into account each candidate's relevant experience, location, and skillset.

• Bonus eligible
• Paid leave for new parents to support work/life balance and family bonding
• Excellent medical/dental and vision coverage—EPO, PPO and HSA
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits—choose what you like, ignore the rest
• On-site preschool for our employees’ children
• On-site employee gym for all levels/fitness needs
• Generous employee discount
• Casual dress…and we really mean it

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.

We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you. 
 
To learn more about Lakeshore, visit www.lakeshorelearning.com/careers 
 
Equal Employment Opportunity Policy
People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose.

To learn about how we collect and use Applicant information, please visit our Employee/Applicant Privacy Policy.