Position Summary:
The Interim AVP, Digital & Media will provide 6-month maternity leave coverage for a critical leadership role within Naturium's digital ecosystem. This position oversees all aspects of the brand's digital presence including the Direct-to-Consumer (DTC) website, TikTok Shop (TTS), and digital presence across retail partners. The ideal candidate will maintain strategic direction and operational excellence across all digital channels while managing a high-performing team overseeing Ecommerce, CRM, Loyalty, Marketing Analytics, and Media.
Responsibilities:
- Provide strategic direction and oversight for DTC website, TikTok Shop, and digital presence across retail partners
- Maintain alignment with broader brand objectives and marketing initiatives
- Represent the digital team in cross-functional meetings and leadership discussions
- Make data-informed decisions to optimize digital performance across all platforms
- Lead and develop a high-performing team overseeing Ecommerce, CRM/Loyalty, Analytics, and Media
- Lead DTC sales forecasting and revenue planning processes, ensuring accurate projections and strategic alignment
- Monitor performance and quickly implement course corrections when needed
- Partner with Finance to provide updates on performance and forecast adjustments
- Identify growth opportunities and optimize channel mix to maximize revenue
- Provide strategic oversight for agency-managed TikTok Shop initiatives, ensuring alignment with Naturium's revenue targets and brand positioning
- Analyze performance metrics and consumer insights to identify high-potential TikTok Shop opportunities, guiding agency partner on implementation priorities
- Optimize the TikTok Shop ecosystem, balancing product assortment, promotional strategy, and creator partnerships to maximize revenue growth
- Continue oversight and evolution of existing SEO and GEO/AEO strategies to improve organic visibility and traffic
- Ensure continued alignment between AI-optimized content and Naturium's brand voice and objectives
- Adapt existing strategies to incorporate new developments in generative AI and search technology
- Serve as strategic advisor and sounding board for the Media Director on both brand and performance campaigns
- Provide guidance on media mix optimization for major campaigns and launches
- Collaborate on budget allocation to maximize ROI across channels and initiatives
- Provide guidance on website architecture, user experience optimization, and technical roadmap development
- Facilitate alignment between ecommerce team initiatives and broader digital strategy, ensuring cohesive customer experiences across all touchpoints
- Work alongside ecommerce specialists to evaluate site analytics, identify conversion barriers, and recommend strategic enhancements for revenue growth
- Oversee customer relationship management strategies and loyalty initiatives
- Ensure effective email, SMS, and other customer communication channels
- Lead AI projects to enhance the loyalty experience through personalization
- Work with team to drive customer retention, repeat purchase behavior, and LTV
- Provide guidance on performance analytics across all digital channels, translating complex metrics into actionable business insights
- Evaluate integrated performance data to identify optimization opportunities and strategic shifts in resource allocation
- Advise on analytics infrastructure and KPI frameworks to ensure meaningful performance tracking aligned with business objectives
Digital Strategy & Leadership
DTC Sales Forecasting & Business Management
TikTok Shop Management
SEO & Generative Engine Optimization (GEO/AEO) Strategy
Media Strategy & Agency Partnership
Ecommerce & Website Management
CRM & Loyalty Program Management
Analytics & Performance Measurement
Required Qualifications:
- 8+ years of experience in digital marketing, ecommerce, or related fields
- 4+ years of management experience leading cross-functional digital teams
- Strong experience with DTC sales forecasting and driving growth across DTC ecommerce platforms
- Strong understanding of digital marketing channels and performance metrics
- Experience with TikTok Shop
- Excellent communication, leadership, and project management skills
- Ability to analyze data and translate insights into actionable strategies
- Bachelor's degree in Marketing, Business, or related field
Preferred Qualifications:
- Experience in beauty, skincare, or consumer packaged goods industry
- Experience collaborating with and guiding media agencies on campaign strategy
- Knowledge of generative AI technologies and their application in digital marketing
Top Skills
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