Implement and deliver integrations between RainFocus and third-party platforms (APIs, SSO, analytics). Lead discovery, design, testing, and documentation; coordinate with project managers, solution consultants, clients, and vendors; provide technical client support and after-hours assistance as needed.
RainFocus, one of the most innovative software companies in the heart of Utah's Silicon Slopes, is in search of an exceptional Integration Specialist.
About RainFocus
RainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting.
About the Role
An Integration Specialist is responsible for the implementation of the integration product. Integrations can either use our API’s to extract data from RainFocus’ platform or the customer’s may have their own API’s to send us data. The integrations may include data transfers with third party vendors such as Zoom and other media platforms. Integrations Specialists will also support Single Sign On through client’s web sites.
Primary Duties and Responsibilities
- As part of the Global Integration Team, you will work with a variety of members including implementation teams and the integration team to provide delivery and support of integration requirements for the RainFocus Products.
- Ability to communicate clearly to peers and clients
- Work closely with Project Managers and Solution Consultants, communicating and understanding goals required to complete required tasks on time and budget
- Work closely with Project Managers and Solution Consultants, communicating and understanding goals required to complete required tasks on time and budget
- Ability to assess, design, and develop integration meeting customer requirements
- Ability to assist Services teams with integration discovery and scoping
- Must be comfortable working within a cloud-based environmentLead internal and external meetings with customers and vendors
- Manage integration timelines including but not limited to notifying clients of changes to task dates or assigned resources
- Lead requirements sessions to discover integration needs, architect integrations and complete the integration build.
- Provide direct technical client support
- Creation of design documents, test cases & unit testing
- Document integration elements prior to transitioning the integration to support
- Available for After Hours Support, when needed
Required Skills & Experience
- 1+ year of experience working with enterprise clients
- 2+ years of experience working with REST API’s and familiar with JSON1
- 3 years of experience in a Professional Services consulting environment
- Experience with Integrations with Salesforce and Adobe Analytics
- Familiarity with API tools such as Postman, Swagger and SSO
- Familiarity with Google Chrome development tools
- Understanding of web analytics and the ability to comprehend JavaScript
- Ability to work on multiple projects at once, set priorities, work independently, problem solve, improvise, and function as part of a team
- Technical ability to understand platforms and understand how they can and should work together
- Experience working with technical and non-technical teams
- Superior communications skills, both written and verbal
- Ability to tackle obscure problems using outside the box thinking when there may be limited resources on custom integrations
- Experience with Integrations with Salesforce and Adobe Analytics
Preferred Qualifications
- Bachelor’s degree in Computer Science, Information Systems or related field or equivalent professional experience
- SalesForce, Adobe Marketing Cloud, Marketo, SSO, and other marketing and events platform expertise/certifications a plus
Location/Travel
Remote opportunity. Total travel could be up to 15%. The nature of the travel is being onsite at client events, which may include weekends, as well as postmortem and client-driven meetings.
Why work at RainFocus?
At RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events.
As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities.
What are you waiting for? Apply today! We need more talented, hard-working, fun-loving team members just like yourself!
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