The Director of Payment Operations will manage payment strategies, optimize payment experiences, implement fraud prevention measures, and lead a team to enhance operational efficiency.
Sporty Group
Partnered with some of the World’s greatest Champions including Real Madrid FC, Michael Essien and Eder Militao, we’re on the lookout for some Champions of our own to be a part of the 'Top Ranked Fastest Growing and Most Successful Online Gaming Brand in the World'. Home to SportyBet, SportyTV, Sporty.com, Football.com and the newly launched SportyFM, we continue to lead with innovation and exclusive sports content.
Sporty is expanding and we're building the world's go to platform for everyday entertainment.
As the Director of Payment Operations at Sporty, you’ll be responsible for owning the payment operations strategies whilst providing leadership and expertise in the field of payments for our products used by millions of daily global users. You'll collaborate with talented stakeholders across our remote-working organisation to work on improvements, optimisation initiatives, and integrations to ensure the best payment experience for our customers.
We are passionate about caring for our customers and we ensure we are up to date with our latest product development in the Sporty ecosystem so we are able to offer the best experience.
Responsibilities
Define, own, and manage core payment operations, core metrics including our KPIs in the area of payment acceptance rates, payment performance, conversion, compliance, cost, and more
Oversee the development and implementation of comprehensive fraud prevention and risk management strategies, policies, and procedures to safeguard the organisation's assets and minimise financial losses
Continuously analysing market trends across the payment space in order to increase the quality and efficiency of our customers experience
Monitor business and process metrics in order to identify solutions and deliver improvements related to core metrics and KPIs
Oversee the investigations of suspected fraudulent activities, ensuring timely and thorough analysis of data, documentation, and evidence
Collaborate with cross-functional teams including product and engineering to solve local challenges and deliver enhanced CX
Recruit, manage, lead, and motivate a team of professionals, ensuring the team builds and maintains a deep understanding of our technology and customers
Assess and manage changing payment landscapes and evolving industry trends whilst remaining current on all changes to regulations and systems
Ensuring the payments team are remaining current on industry trends
Establish and revise policy, enforcing and implementing compliance directives, reviewing system enhancements, and assessing operational needs
Ensure end user issues are resolved in a timely manner
Manage, recruit and train a team of payment specialists across different geographies
Act as a primary POC with network partners to resolve ongoing production issues
Requirements
Fluency in both written and spoken English
Bachelor’s or Master’s degree in Finance or a related field
Advance knowledge of global payment systems, region specific rules and regulations
Payment operations experience across tech / fintech / gaming industry is an advantage
Proven experience in fraud, risk, KYC, investigation, and risk management
Expert experience managing, leading and building a wider team
Strong analytical and decision-making skills, with the ability to use data and metrics to drive improvements in payment operations
Experienced owning and and solving complex payment issues
Understanding of Compliance and Risk Awareness
What’s In It For You
📍 Sporty is a remote first company in pursuit of sustainability
💰 A competitive salary + individual performance based bonuses every quarter
🌴 28 days paid annual leave
⏰ Our core working hours are 10am-3pm in your local time zone with flexibility outside of this
📝 Referral bonuses & flash bonuses
💻 Top of the line equipment
🌍 Annual company retreats to provide great internal networking opportunities
Personalised Support
We’re committed to making our recruitment process accessible to everyone. If you need any adjustments or accommodations during the application or interview process, please let us know.
Your Move
If you're excited about this role, even if you don't meet every requirement, we'd still love to hear from you. We understand candidates may hesitate to apply if they don't meet all requirements, however your unique perspective is what helps us innovate and grow together.
If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.
Top Skills
Fraud Prevention
Payment Systems
Risk Management
Similar Jobs
Gaming • Information Technology • Mobile • Software
In this role, the architect will develop and maintain scalable AI-related software solutions, guide teams, improve cloud-based applications, and enhance CI/CD processes.
Top Skills:
AWSCi/CdContainer OrchestrationDevOpsInfrastructure-As-CodeJavaScriptLinux/UnixPythonReactServerless ComputingSvelteUnity
.jpg)
Marketing Tech • Mobile • Software
Join Braze as a Senior Fullstack Software Engineer leading the design and development of scalable components for the Canvas platform, mentoring engineers, and driving technical strategy.
Top Skills:
AWSGoGoogle Cloud Pub/SubJavaKafkaKubernetesMongoDBPythonRabbitMQRedisRuby On RailsSidekiqSqs
Artificial Intelligence • Cloud • Consumer Web • Productivity • Software • App development • Data Privacy
This role involves designing and implementing robust IAM solutions using Okta and SailPoint, managing access policies, and ensuring secure authentication across the enterprise.
Top Skills:
APIsJavaScriptMfaOauthOidcOktaOkta WorkflowsPythonSailpointSAML
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
