The Inside Sales Manager leads the sales team, sets sales goals, monitors order processing, and collaborates with departments to ensure customer satisfaction and operational efficiency.
About ANA:
Join a recognized industry leader - Alliance North America was proudly named a 2025 Top Workplace in the Manufacturing Industry, an honor based entirely on feedback from our own employees about our culture, values, and workplace experience.
Alliance North America was established in 2017 and is proud to be the sole North American supplier of AIRMAN Power Generators, AIRMAN Air Compressors, and ANA’s patented EBOSS® Hybrid Energy System and Smart load bank system. Our commitment to our customers is to Make their World Easier, by answering the phone, understanding their needs, and taking ownership to provide them solutions. With a large parts inventory and more than 90% of all orders shipping within 24 hours, you never have to worry about spare parts. We help keep your fleet in top condition with our world class Support Department, who are always ready to help and be a resource by providing training on our equipment.
ANA is headquartered in Henderson, Nevada with locations in Cypress, California and Spartanburg, South Carolina. ANA is growing and scaling and we are seeking an experienced Inside Sales Manager to join our growing Inside Sales team in an onsite position in Henderson, Nevada or Cypress, California.
The Inside Sales Manager plays a critical leadership role in supporting daily sales operations and ensuring the inside sales team consistently delivers excellent customer service, accurate order processing, and meets monthly sales objectives. This role oversees inside sales team’s performance across all plant locations and partners closely with cross-functional teams to drive efficiency, accuracy, and customer satisfaction.
This position is fully onsite, and the work schedule is weekdays at 8:00 – 5:00pm. This role reports to the Inside Sales Director.
Role & Responsibilities:
- Lead and manage daily operations of the Inside Sales team across multiple locations
- Set monthly sales allocation goals and provide ongoing team support to achieve targets
- Monitor order and quote processing within Business Central (BC) and Salesforce CRM
- Collaborate with Planning, Logistics, and Accounting to ensure smooth order flow and delivery
- Serve as an escalation point for customer inquiries and order-related issues
- Act as a liaison between the Inside Sales team and cross-functional departments
- Provide performance updates and operational insights to the Director of Inside Sales
- Lead team meetings, performance reviews, and ongoing development and training
- Champion a high-energy, customer-first approach with both internal and external stakeholders
- Ensure the team maintains accurate CRM records and up-to-date customer communication
- Provide guidance on equipment availability and lead times to customers and the sales team
- Support the Director of Inside Sales in planning and executing trade shows and special initiatives
- Directly supervises Inside Sales Coordinators
- Coaches and mentors staff to meet performance and professional development goals
- Ensures adherence to company processes, service standards, and values
- Travel is required and up to 15%
- Other duties as assigned
Qualifications:
- 8+ years of Inside Sales or Sales Operations experience, including 4+ years in a leadership role
- Bachelor’s degree in Business, Sales, or related field (or equivalent experience preferred)
- Proficiency in CRM platforms — Business Central and Salesforce preferred
- Strong leadership, communication, and problem-solving skills
- Proven ability to drive performance and build high-functioning teams
- High-energy self-starter with strong time management, goal tracking, and task execution
- Strong written and verbal skills. Listens actively and asks discovery-based questions
- Builds trust and rapport; balances customer needs with business goals
- Product Knowledge: Familiar with company products, inventory, and internal systems
ANA’s Core Values:
- Root Cause Problem Solving
- Be Creative with Solutions
- Build open and honest relationships
- Build a positive team and family spirit
- Be inclusive
- Look for better ways
- Be humble
- Urgency
Benefits & Perks:
- Competitive pay
- 401k with company contribution
- Medical, Dental, & Vision
- Life Insurance
- Voluntary Accident Insurance
- Voluntary Critical Illness Insurance
- Employee Assistance Program
- Employee Appreciation Programs
You must be based in the United States and authorized to work in the U.S. without employer sponsorship. Please be advised that ANA does not provide employment-based visa sponsorship for this position at this time.
ANA is proud to be an Equal Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Top Skills
Business Central
Salesforce
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