At GPL Technologies, our mission is to provide powerful, reliable, and innovative technology services and leadership to creative companies by combining specialized industry expertise with excellence in engineering. We are a rapidly growing technology services firm that cater to some of Hollywood’s most notable movie studios, gaming companies, visual effects houses, and advertising firms. Our vision is to expand GPL’s presence globally, building an elite team of technology specialists focused on empowering creatives to achieve their vision without worrying about managing technology.
Job Summary
As an Inside Sales Engineer at GPL Technologies, you’ll support the sales cycle by combining technical knowledge with customer-facing communication. You’ll partner with Account Executives to scope opportunities, design accurate solutions, and prepare proposals that address client needs. This role bridges sales and engineering, ensuring clients receive the right technology solutions while driving GPL’s mission to deliver innovative, reliable, and creative-focused IT services.
Responsibilities
Maintain strong technical knowledge of all GPL solutions and offerings.
Create technical diagrams and documentation for client-facing solutions.
Build quotes and collaborate with Account Executives to deliver proposals.
Participate in technical scoping calls to confirm solution details.
Manage smaller customer requests end-to-end (e.g., RAM upgrades, license renewals, workstation purchases).
Collaborate with senior engineers to design and present complex solutions.
Serve as a trusted technical contact for clients, ensuring satisfaction and resolution of issues.
Work closely with vendor partners for escalations and rapid support.
Act as a liaison between Sales and Accounting to ensure accurate ordering, invoicing, and delivery.
Support field engineering teams with installation, configuration, or maintenance when needed.
Assist with Service Desk escalations as required.
This role is remote-first with occasional on-site client support.
Required Qualifications/SkillsYou bring a blend of technical knowledge, client-facing skills, and problem-solving ability, along with:
3+ years of mid/senior-level Service Desk Support experience.
3+ years of troubleshooting experience with Windows and macOS devices in a professional environment.
2+ years of inside sales or client-facing technical experience.
Strong analytical and process-oriented mindset.
Excellent communication skills, both written and verbal.
A post-secondary degree in a related field or equivalent professional experience.
- Full-time
- Remote, work from home
- Travel made be required for client meetings
Pixar’s founders famously commented on the nature of animation, inspiration, and storytelling in a simple expression: "Art challenges technology, but technology inspires the art." If you are ready to help some of the world's most creative people translate that inspiration into the next big blockbuster, then it’s time to join GPL Technologies.
GPL Technologies is helping studios, VFX companies, post-production facilities, creators, artists and producers become more effective – faster, less expensive, more collaborative, with fewer headaches, and with more productivity anywhere in the world. Most of the “who's who” in media and entertainment (Netflix, Disney, Warner Bros. Discovery, Sony, and Amazon Studios to name a few) are already working with GPL Technologies to create content with record speed, quality and efficiency.
For time and cost sensitive projects (which is everything in media these days), the value proposition is unparalleled – delivering optimized IT solutions for content creators and media services providers. Seasoned executives at some of the leading companies including Pixomondo, Technicolor, Electronic Arts, Skydance, and Apple are leaping at the chance to join this new wave in "creative enablement" and the opportunity to shape a truly electric environment for serving customers.
We are looking for strong candidates who are self-driven, entrepreneurial, and willing to admit when their first idea won’t work – and then try a new one. No blind followers, we want thinkers who can solve problems creatively by cooperating with teammates and clients to create great outcomes. They understand that supporting clients is a challenging and rewarding experience.
Top Skills
GPL Technologies Burbank, California, USA Office
2316 W. Victory Blvd., Burbank, CA , United States, 91506
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