The Infrastructure Engineer will build internal tools, enhance product features, and support scaling the Files.com platform, including on-call responsibilities.
📍 Location: Remote (USA or Canada-based)
💼 Type: Full-time
💰 Compensation: Competitive salary + equity + premium benefits
Every day, Files.com executes hundreds of millions of API calls for thousands of enterprise customers — from Fortune 500 giants to the fastest-growing startups. Powering that kind of scale takes infrastructure that is fast, resilient, and secure — and building it is the job of our Infrastructure Engineers.
This isn’t maintenance. This isn’t firefighting. This is engineering at the core of the business. Infrastructure Engineers at Files.com design and build the systems that make everything else possible: cloud-native services, proprietary synchronization engines, observability pipelines, and security frameworks that outperform companies 10x our size.
The Files.com engineering culture also places a strong emphasis on open source. Engineers are encouraged to engage with and contribute to the broader ecosystem, using their work to advance not just Files.com but the state of engineering practice more broadly.
Files.com operates as a flat, high-trust engineering organization. Engineers are not narrowly siloed; they are empowered to take ownership of projects wherever their skills and interests align with business needs. Many of the company’s most impactful engineers began as infrastructure-focused but have since contributed significantly to cross-platform initiatives. This breadth of exposure and autonomy is consistently cited as one of the most rewarding aspects of engineering at Files.com.
As Files.com continues to scale, this role provides exposure to high-scale architecture, system performance, and cross-functional collaboration. It offers clear growth paths into technical leadership, platform ownership, full-stack or staff-level engineering, and contributions that shape both the company’s product and the open source community.
In short: this is a high-autonomy, high-impact role for builders who want to create infrastructure that lasts, scales, and enables product excellence.
Who We Are
We’re Files.com, a profitable, founder-led SaaS company powering secure file transfer and automation for 4,000+ brands you know: Marc Jacobs, GrubHub, Michelin, Hot Topic, Stamps.com, Planet Fitness, KFC, and more.
Our CEO is an engineer and remains deeply involved in the engineering team. Files.com has built a $35M+ business with just 70 people by hiring smart, high-output teammates who own outcomes and raise the bar. Backed by $46.5M from Riverwood Capital, we’re scaling intentionally — and Infrastructure is at the heart of that growth.
What Makes This Role Different
⚡ High-Impact Infrastructure: You’ll build systems that directly power file transfer, security, scaling, and automation for thousands of enterprise customers.
🛠️ Builder’s Mentality: This isn’t about maintaining legacy systems. It’s about architecting and delivering infrastructure as product.
🌍 Breadth of Exposure: You won’t be siloed. Files.com engineers often move fluidly between infrastructure, backend services, mobile apps, desktop clients, and databases.
🤝 Flat, High-Trust Culture: Every engineer has the authority to make an outsized impact. Ownership and autonomy aren’t slogans — they’re how we operate.
🌐 Open Source Contribution: Our engineering culture encourages contributions that benefit not just Files.com, but the broader ecosystem.
📈 Proven Growth Paths: All of our engineering managers were promoted from within. Infrastructure Engineers here grow into technical leadership, platform ownership, or staff-level roles.
What You’ll Actually Do
- Infrastructure Architecture: Design and implement cloud-native infrastructure that powers core product capabilities at scale.
- Systems Development: Build proprietary solutions (sync engines, observability pipelines, DNS management systems) that differentiate Files.com.
- Performance & Reliability: Engineer infrastructure for speed, resilience, and maintainability across high-volume, distributed workloads.
- Security & Compliance: Implement security layers, access control, and compliance automation without adding developer friction.
- Automation & Tooling: Reduce manual operations to zero by improving automation with Terraform, Chef, and related tools.
- Operational Excellence: Participate in on-call rotations for routine infrastructure events, while building systems that reduce incidents long-term.
- Documentation & Standards: Contribute to patterns, runbooks, and best practices that keep the team productive and efficient.
Example Projects Engineers at Files.com Work On
Here’s the kind of work Infrastructure Engineers take on:
- Building a global, multi-region deployment system that ensures zero-downtime releases across AWS and Vercel.
- Designing a next-generation observability platform with distributed tracing, structured logging, and real-time dashboards.
- Engineering a synchronization pipeline that moves terabytes of data seamlessly between Files.com and third-party cloud providers.
- Creating self-healing infrastructure that automatically recovers from failures and scales elastically with demand.
- Developing automated compliance tooling that enforces security policies without slowing down development.
And in the next 12 months, projects will include scaling our orchestration engines to handle hundreds of millions of API calls per day, expanding region-specific deployments, and advancing our open source contributions.
Who Thrives in This Role
✅ Engineers who see infrastructure as a product — something to design, build, and evolve.
✅ Builders who thrive on autonomy and ownership, not maintenance and ticket queues.
✅ Generalists who love crossing boundaries — infrastructure today, backend or mobile tomorrow.
✅ Engineers who value testing, CI/CD, and reliability as much as shipping features.
✅ People who want to learn, grow, and contribute in a flat, high-trust organization.
Your Growth Path
Infrastructure Engineers at Files.com don’t stagnate. Many start in infrastructure, then expand into:
- Technical Leadership — owning major services and mentoring others.
- Staff/Principal Tracks — tackling company-wide architecture challenges.
- Open-Source Impact — contributing upstream improvements back to the ecosystem.
Every single engineering manager at Files.com was promoted internally. Growth isn’t a promise here — it’s a proven track record.
Perks & Benefits
🩺 100% Paid Health, Dental & Vision (75% for family)
💸 401(k) with 4% Company Match
📈 Equity Grants for Every Employee
🍼 Paid Parental Leave
🌴 20 PTO Days + 11 Holidays + Full Company Winter Break
💰 $1,000 Signing Bonus + Modern Apple Laptop + Anniversary Gifts
✈️ Team Travel to NYC, Austin, Nashville, Miami, and more
Bottom line: This is a high-autonomy, high-impact engineering role where you’ll build infrastructure that doesn’t just support the product — it defines it.
Top Skills
Elasticsearch
Redis
Ruby On Rails
Terraform
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