Infrastructure & Cloud Solutions Lead

Category/Area of Expertise: IT & Technology
Job Requisition: 392689
Address: USA-PA-Carlisle-1149 Harrisburg Pike
Store Code: Infra-Life Cycle Mngmnt/It Rtl Labs (5118657)
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
Our organization seeks an Infrastructure IT Professional to support Infrastructure Towers (Network, Hosting, End User Services or Cloud) in strategy development, consult, document and activate yearly strategic projects, and be a central contact for the teams on new work requests coming from our Great Local Brands. In this role, you will liaise between business stakeholders and our IT departments, building and maintaining strong business relationships with our partners and balancing business needs with hardware capacity and supporting seamless integration. You will research, review and document all project/program requirements including scope, schedule, budget, and resources. Ensure the scope of work is well-defined, well-documented and clearly communicated. You will also need to showcase a deep understanding of how each project/program may impact other aspects of the IT organization and their alignment to the company's strategic goals. In addition to educational qualifications, applicants should have experience in IT project planning and be comfortable adhering to strict deadlines. In this role, you will be a trusted advisor to our great local brands, IT Leadership and business partners.
Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Salisbury, NC; Mauldin, SC; Quincy, MA; Carlisle, PA; Scarborough, ME, and Chicago, IL.
Applicants must be currently authorized to work in the United States on a full-time basis.
Duties & Responsibilities:

• Lead the development of infrastructure projects, roadmaps and strategic vision, then drive the processes required within ADUSA to bring them to life.
• Collaborate with key stakeholders to ensure that they understand the purpose, need and strategic vision for the project or program.
• Champion the needs of the C/customer and ADUSA business goals throughout the development and activation of a project or program.
• Generate and maintain a 5-year/10-year roadmap for investments/projects that align to business priorities, technical debt targets, and operational excellence goals.
• Lead the prioritization of features and understand the art of sequencing their delivery within an agile/waterfall framework.
• The role will involve hands-on work in terms of writing functional stories, acceptance criteria, project/program charters, business cases, strategic roadmaps and investment analysis.
• Synthesize business requirements, identify areas of uncertainty, recommend solutions, gather buy-in from relevant stakeholders, roll solution out to team, shepherd feature through development and review code before rollout.
• Provide, maintain and deliver concise weekly, monthly and yearly reporting to senior leadership.
• Develop metrics to measure success of project and program features, analyze results, and partner across the organization to develop action plans and enhancement recommendations.
• Partner with all internal ADUSA IT teams on development & implementation plans, as well as internal communications & the impact of deployment plans to these teams.
• Work with solutioning teams and technical leads/subject matter experts to determine scope and priorities for projects and/or programs.
• Develop appropriately detailed specifications for project and program features so that they are clearly understood by the solutioning teams.
• Inspire and motivate the solutioning teams to deliver innovative and exciting solutions with an appropriate sense of urgency.
• Act as an ambassador for the product/project internally and as the primary contact for queries related to the product/project.
• Ensure both quality and functional goals are met.
• Communicate detailed requirements, epics, and stories to ensure schedules are followed for short-term requirements aligned to long-term strategies and roadmaps.
• Partner to ensure integrity is maintained throughout project/program lifecycle and ensure market and business needs are satisfied.
• Interpret and adhere to standard legal, compliance, and business rules during project/program design and development.
• Mentor and guide in advancing the development of projects and programs with proficiency for the infrastructure solutioning teams and across the organization advancing the knowledge and application of project and program management and operations in our organization, while also training and accessing the capabilities & skills, providing guidance and performance insights related to the project and program management discipline.

Qualifications:

• Bachelor's Degree or equivalent professional experience
• 8 or more years of experience in relevant job or field of technology. Experience in an advanced role or technical capacity. Experience, directly or indirectly, managing, guiding, training and onboarding team members in relevant technologies, capabilities or skills.
• Infrastructure Experience (Network, Hosting, End User Services, Cloud)
• IT project planning and management experience
• Financial experience
• Organizational and time management skills
• Ability to build relationships quickly
• Written and oral communication skills
• Familiarity with Waterfall & Agile methodologies

Preferred Qualifications:

• Prior professional experience within a fast-moving IT environment a plus
• Strong MS Teams, Excel, PowerPoint, Visio, Project, & PowerBI experience a plus
• ITAM certification, or equivalent, a plus
• PMP certification, or equivalent, a plus

ME/NC/PA/SC Salary Range: $108,880-163,320
IL/MA/MD Salary Range: $125,200-187,800
#LI-Hybrid #LI-NG1
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. When considered together, the companies of Ahold Delhaize USA comprise the largest grocery retail group on the East Coast and the fourth largest grocery retail group in the nation, serving millions of omnichannel customers each week.