Information Technology Associate

Job Title: Information Technology Associate

Worksite Location: 105 2nd Street, Suite 2A, Hallowell, ME 04347

Job Description

1. Performing regular maintenance, troubleshooting, and support for the application stack, administering enterprise Windows endpoints and systems, and providing Tier 2/3 troubleshooting

2. Providing support to the development and maintenance of various IT-related initiatives

3. Managing the Jira IT Helpdesk

4. Managing PC repairs and in-house maintenance, including configuring and troubleshooting LAN/WAN infrastructure using routers and switches

5. Creating documentation, knowledge-based articles, and training guides

6. Developing standard orientation kits

7. Conducting training sessions on software

8. Managing day-to-day MCD Global IT operations to ensure compliance with overall IT policies, standards, and practices

9. Administering cloud-based productivity and identity platforms, including user lifecycle management, conditional access policies, and identity governance through scripting automation, and administering user identities and accounts using Active Directory

10. Deploying and managing endpoints using mobile device management tools, including application packaging, compliance policies, and automated provisioning

11. Building and maintaining automated workflows using workflow automation and form-based application tools via REST API integrations

12. Managing permissions, site architecture, and document library structures within a collaboration platform for secure organizational collaboration

13. Monitoring and responding to cybersecurity incidents using endpoint detection and response tools and identity audit logs

14. Administering Jira, including project configuration, automation rules, workflows, and permission schemes, and managing a knowledge management platform including spaces, pages, and permissions for organizational knowledge management

May Telecommute

Minimum Requirements

Bachelor’s (or foreign educ. equiv.) Degree in Information Technology or a related field plus one (1) years’ experience in the job offered or related occupation.

Special Skill Requirements:

a. Configuring and troubleshooting LAN/WAN infrastructure using routers and switches

b. Administering enterprise Windows endpoints and systems, providing Tier 2/3 troubleshooting

c. Administering user identities and accounts using Active Directory

Base Salary: $61,838 per annum. 40 hours per week; M-F.