Indirect Procurement Specialist (IT Focus)

Job Summary: 

We are seeking a highly skilled Indirect IT Procurement Specialist with comprehensive expertise across all aspects of indirect procurement operations. This role demands strong proficiency in ERP systems, P2P workflows, supplier governance, and AP best practices, while driving cross-functional collaboration and ensuring operational excellence.

This role is a prominent component to advancing iHerb’s mission of making health and wellness accessible worldwide. Core working hours are aligned to the Pacific Standard Time (PST) zone.

Job Expectations:

The specialist will be responsible for managing the procurement of indirect goods and services to support the company’s daily operations. Key responsibilities include, but are not limited to:

• Assist with supplier onboarding approval governance, ensuring due diligence, compliance screenings, and tax form accuracy (W-8/W-9).

• Provide oversight of Accounts Payable processes, resolving escalated invoice/PO mismatches, payment holds, and audit support.

• Act as a trusted advisor to Finance, AP, and business leadership on procurement strategies, compliance, and risk mitigation.

• Develop dashboards and analytics that inform leadership decisions on spend, supplier performance, and risk.

• Lead cross-functional projects with visibility to senior stakeholders.

• Oversee the end-to-end contract lifecycle using Ironclad, from drafting through renewal.

• Partner with internal stakeholders and Legal to align on contract and compliance requirements.

• Support month-end accruals and partner with Finance on reporting deliverables.

• Shape indirect  procurement best practices, applying external market knowledge and regulatory insights to company policies

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills and Abilities:

Required:         

• Deep expertise across the full Source-to-Pay (S2P) lifecycle, with emphasis on contract negotiation for indirect procurement.

• Strong negotiation skills with a proven ability to secure favorable terms and conditions.

• Excellent analytical and problem-solving abilities

• Exceptional communication (written and verbal) and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.

• Ability to work independently and collaboratively in a fully remote environment, managing multiple priorities and deadlines effectively.

• High degree of accuracy and attention to detail

• Excellent organization skills and ability to multi-task

Equipment Knowledge:

• Proficiency with ERP systems (SAP Ariba & Business Network, Oracle, or equivalent) and other procurement tools.
• Skilled in e-procurement platforms, Microsoft Office Suite (Excel, Word, PowerPoint), and Google Workspace (Sheets, Docs, Slides) and Asana.
• Advanced Excel expertise, including data consolidation, analysis, and reporting on complex datasets.
• Strong understanding of P2P processes, procurement analytics, and vendor governance.
• Experience using legal Contract Lifecycle Management (CLM) tools (e.g., Ironclad).
• Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred

Experience Requirements:

• 10+ years of relevant experience in indirect procurement, accounting, finance, business administration, or related fields.
• Bachelor’s degree in Business, Finance, or a related discipline.

Preferred Qualifications: 

• Knowledge of Accounts Payable (AP) processes.
• Experience working with the VIM Workplace Inbox.
• Hands-on experience with supplier onboarding processes.
• Ability to quickly adapt to and learn new software tools and applications.
• Provide audit support (internal and external) to ensure SOX compliance.

Education Requirements: 

Bachelor's degree in Business, Supply Chain Management, or a related field. MBA or advanced degree preferred.

Judgment/Reasoning Ability:

Able to identify, troubleshoot and resolve problems quickly using sound
judgment, poise and diplomacy. Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.
Physical Demands: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. The Team Member may occasionally lift or move office products and supplies up to 25 pounds. Proper lifting techniques required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment: The noise in the work environment is usually moderate. Other factors are:
● Hectic, fast-paced with multi-level distractions
● Professional, yet casual work environment
● Office / Warehouse environment
● Must be able to work Pacific Standard Time (PST) business hours, but be flexible enough to work Eastern Standard Time on occasion.
● Ability to work extended hours as required