Handle inbound customer calls, identify needs, recommend products and services, resolve support issues, troubleshoot client products, and convert inquiries into sales. The role requires Mandarin and English fluency, target-driven performance, strong communication skills, rotational shift availability, and the ability to work in a fast-paced, high-volume environment.
Overview
Responsibilities
An Inbound Sales Representative focuses on assisting customers by addressing inquiries, identifying needs, and providing tailored solutions to enhance satisfaction and close sales. This role requires strong communication and problem-solving skills to build trust and drive meaningful connections with potential clients.
QualificationsJob Requirements:
- Language Requirement: Excellent in Mandarin and English in terms of verbal, written and comprehension
- Education level : SPM and above
- Candidates with B2B/ B2C sales experience will have added advantage
- Strong ability to turn support calls into sales opportunities
- Passion to do sales and achieve target
- Fresh Graduates are encourage to apply
- Open to Local Malaysian
Responsibilities
- Handle incoming calls using proper sales and customer service practices throughout the interaction.
- Use a consultative approach to identify needs and propose solutions for new products and services that benefit their businesses.
- Resolve issues within our support scope, guiding towards third-party solutions or paid consultations when necessary.
- Troubleshoot client products to ensure a one-call resolution.
- Achieve metrics like First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales.
- Exhibit excellent interpersonal skills and thrive in a fast-paced, high-volume environment.
- Open to working in rotational shifts.
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What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
