The Inbound Sales Manager will lead the inside sales team, focusing on coaching, operational excellence, and performance improvement to enhance sales workflows and team performance.
About Athlete to Athlete
Athlete to Athlete (A2A) connects youth athletes with NCAA Division I mentors through personalized, long-term mentorship programs. We operate at the intersection of sports, education, and technology, and we’re building a category-defining platform that helps young athletes develop with the guidance of elite role models.
Today, more than 20,000+ college athletes are part of the A2A platform, mentoring the next generation of youth athletes across dozens of sports. As we continue to scale, we’re looking for an Inbound Sales Manager to help lead and level up our inside sales organization.
The Role
The Inbound Sales Manager is a front-line leader responsible for the daily performance, tactical improvement, and operational excellence of our inside sales team.
You’ll be in the details of the funnel, the people, and the systems — coaching reps, improving processes, and translating strategy into consistent execution.
You’ll work closely with the Head of Sales to:
Elevate individual team member performance
Strengthen coaching and accountability
Build scalable systems that support growth
This role is ideal for someone who enjoys coaching people, thrives in fast-paced environments, and thinks systematically about how sales teams improve over time.
What you'll do
- Team Leadership & Coaching:
- Lead and coach a team of inside sales representatives through 1:1s and practice sessions.
- Develop reps’ sales skills, judgment, and confidence.
- Set the tone for team culture, accountability, and professionalism.
- Identify high performers and future leaders within the team.
- Address performance gaps with clear, direct, and constructive feedback.
- Operational Excellence:
- Ensure the team's daily execution of core sales workflows:
- Manage team scheduling, coverage, PTO, and workload balance.
- Serve as the first escalation point for customer, process, and system issues.
- Maintain consistent standards for CRM usage.
- Funnel & Performance Improvement:
- Monitor team KPIs and funnel health to identify trends, bottlenecks, and opportunities in partnership with the Head of Sales.
- Translate insights from the funnel into coaching priorities and process improvements.
- Partner with leadership to test and implement new workflows, tools, and messaging.
- Drive operational improvements in response times, task execution, and customer experience.
- Systems & Process Development:
- Help design and refine onboarding for new hires in partnership with the Onboarding Lead.
- Build repeatable frameworks for coaching, training, and performance management.
- Support adoption of new tools, workflows, and operational standards across the team.
- Act as a bridge between strategy and execution — ensuring new initiatives are implemented with clarity and consistency.
What you've done
- 2+ years of people management experience in inside sales, customer success, or a high-volume customer-facing team.
- Experience coaching individuals and improving team performance against measurable KPIs.
- Strong communication skills and the ability to give clear, direct feedback.
Who you are
- Are excited about building relationships, investing in, and leading a team.
- Enjoy being close to the work and understand how sales actually happens day-to-day.
- Are comfortable giving and receiving direct feedback.
- Think in systems: you notice patterns, bottlenecks, and opportunities for improvement.
- Balance empathy with accountability.
- Are willing to step in when the team needs support.
Athlete to Athlete is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, national origin, religion, sex, age, disability, sexual orientation, gender identity, veteran or disability status.
Top Skills
CRM
Athlete To Athlete Los Angeles, California, USA Office
Los Angeles, CA , United States, 90024
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