The Implementation Specialist role involves facilitating the implementation of software or systems within client organizations, ensuring smooth transitions and successful integration of new processes.
Who we are
Bonsai Health is transforming healthcare with agentic AI. Born from a personal mission after our founders lost a close friend to melanoma, we set out to ensure no patient is overlooked, no staff is overburdened, and no opportunity for care is missed.
Our founding team previously built PatientPop, the leading practice growth platform in healthcare (now part of Tebra), and we’re bringing that same experience to AI-driven transformation in healthcare.
Read more in our funding announcement.
The role
As an Implementation Specialist, you’ll own the post-sale onboarding journey—guiding new customers from kickoff to go-live, helping practices unlock Bonsai’s full value while ensuring their voices drive how we evolve.
As a fast-growing, venture-backed startup, this is the perfect time to join Bonsai Health.
What you’ll do
- Lead customer onboarding from setup to go-live, managing ~20 clients at a time
- Build strong, professional relationships through clear communication (video, phone, email, text)
- Ensure customers see value quickly and start their journey with confidence
- Act as the voice of the customer, sharing feedback and collaborating across teams
About you
- Passionate about improving healthcare
- Customer-focused and empathetic
- High energy with a bias for action
- Clear and confident communicator
- Organized, detail-oriented, and able to juggle priorities
Qualifications
- 1+ year in a customer-facing role (implementation, CS, support, SDR, etc.)
- Bachelor’s degree (4-year college)
- Bonus: CRM experience (Salesforce or similar), healthcare experience
- Role can be in-person in Los Angeles or remote (US)
Similar Jobs
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
The role involves building full-stack products for fleet safety, collaborating with teams, and maintaining production systems while utilizing a variety of technologies.
Top Skills:
AWSGoGraphQLMySQLReactTypescript
Cloud • Security • Software • Cybersecurity • Automation
Contribute to fullstack features using JavaScript, Ruby, and Python, collaborating with teams for development, bug fixes, and performance enhancement.
Top Skills:
AWSGCPGraphQLJavaScriptPostgresPythonRestRubyRuby On RailsVue
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
The Pet Claims Adjuster reviews veterinary claims, clarifying information with insured parties and veterinarians, adjudicating claims, and following up on issues to ensure proper processing and communication.
Top Skills:
ExcelMs WordOutlookProprietary Crm System
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
